Technical Associate - Research & Development
Job Description :
Ensure you read the information regarding this opportunity thoroughly before making an application.
We are seeking a meticulous and detail-oriented individual to join our team as a Data Center Auditor. In this role, you will be responsible for conducting thorough audits of customer data center suites to ensure compliance within ITAM goals and processes.
Key Responsibilities :
1. Conduct Audits :
Perform regular audits of data center suites to ensure accuracy of hardware physically racked in a cabinet is being accounted for in our DCIMB (Data Center Inventory Management Database).
2. Verification :
Verify the integrity and accuracy of audited devices stored within the data center suites, ensuring proper updates in DCIMB and asset tag placement on all devices.
3. Documentation and Reporting :
Document audit findings, discrepancies, and recommendations for improvement. Prepare comprehensive reports for management, highlighting areas of concern and suggesting corrective actions.
4. Collaboration :
Collaborate with cross-functional teams, including IT, security, and facility management, to address audit findings and implement corrective measures.
5. Continuous Improvement :
Stay updated on industry trends, regulatory changes, and emerging best practices related to data center operations and security.
Propose and implement improvements to audit processes and procedures.
Requirements :
- Bachelor's degree or equivalent in technical field or project management preferred
- 4 or more years of experience in IT asset management
- Experience with multi-location coordination of technical resources
- Experience managing leased assets
- ServiceNow ITAM module experience preferred
- Certifications / Licenses ITIL Certification, ITAM, CITAM, CHAMP industry certifications preferred
Knowledge, Skills and Abilities :
- Familiarity with data center infrastructure, networking concepts, and security
- Expert skills in Microsoft Excel
- Excellent skills in problem-solving
- Excellent skills in customer service
- Able to consider and support both strategic and practical implications for proposed course of action
- Able to communicate clearly and effectively, both verbally and in writing
- Able to interact positively and work effectively with others (interpersonal skills)
- Able to organize time, energy, and resources effectively to achieve goals (organizational skills)
- Able to present a positive, energetic, and patient mentoring style
- Skill in leadership and coaching
- Must be able to read, write and speak English
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