Asset Owner: Vice President, Client Service Excellence I

The Bank of New York Mellon Corporation
Everett, MA
Full-time

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets.

Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace.

Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Vice President, Client Service Director I to join our Client Excellence team.

This role is on a hybrid schedule (in office 3 days a week), and can be located out of our Pittsburgh, PA or Lake Mary, FL or Everett, MA office.

In this role, you'll make an impact in the following ways :

  • Deliver exceptional service aligned to client needs and expectations
  • Leads team members across multiple lines of business in providing support to clients
  • Provide strong client governance
  • Focus on continuous service improvements across all products and service
  • Develop a thorough understanding of clients' business and model

To be successful in this role, we're seeking the following :

  • Bachelor's degree or the equivalent
  • 5-7 years of total work experience in Financial Services
  • Experience in servicing clients in one (or more) of the following sectors : State and Public Funds (Pensions), Corporate Pensions, Endowments & Foundations

At BNY, our culture speaks for itself. Here's a few of our awards :

  • America's Most Innovative Companies, Fortune, 2024
  • World's Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion, Disability : IN - 100% score, 2023-2024

Most Just Companies", Just Capital and CNBC, 2024

  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards :

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.

LIHybrid

BNY Mellon is an Equal Employment Opportunity / Affirmative Action Employer. Minorities / Females / Individuals With Disabilities / Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work.

We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

5 days ago
Related jobs
Promoted
Fidelity Investments
Boston, Massachusetts

Reporting to the Head of SAI Investment Operations and Platform Services, the VP, Private Assets Investment Operations and Platform will lead an effort to integrate Private Asset support into the SAI operating environment, creating a frictionless experience for the SAI Investment team on a day-to-da...

Promoted
VirtualVocations
Boston, Massachusetts

A company is looking for a Vice President - Performance Excellence. ...

Promoted
State Street Corporation
Boston, Massachusetts

A Digital Custody Operations Assistant Vice President for State Street's Global Delivery Digital Asset Division who has a working experience of ideally both traditional and digital assets operations coupled with large institutional experience. You will report directly to the Vice President of Digita...

Everise
Massachusetts
Remote

The Vice President - Client Services will be responsible for overall client relations, operational effectiveness, revenue generation & client retention. Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfac...

Harbor Health Services
Boston, Massachusetts

Harbor Health Services is seeking a talented Vice President of Strategy and Risk Management to join our Leadership team. Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11...

Veeva Systems
Boston, Massachusetts

Lead the right strategies to support operational excellence in Services and support Veeva’s strategic initiatives. Veeva is hiring a leader to own and innovate Operations for our Global Services organization. Our Professional Services teams are critical in ensuring our customer's products are implem...

State Street Corporation
Boston, Massachusetts

The State Street Alpha Professional Services team is looking for qualified individuals with a strong background in business operations, project management, database analysis, workflow design, system flows and business architecture in order to create client solutions and execute the implementation of...

Intellia
Cambridge, Massachusetts

The VP of Market Access and Patient Services will lead the strategy and execution of the launch plans to support Intellia's late-stage pipeline of gene editing therapies. Reporting to the SVP, Commercial you will play a pivotal role in establishing Intellia’s market access and patient services capab...

Hireblox
Boston, Massachusetts

As a Vice President, you will be a critical member of our leadership team, responsible for driving revenue growth by acquiring and managing key client relationships. Ensure a high level of client satisfaction by consistently delivering value-added services, addressing client concerns, and fostering ...

Harbor Health Services
Boston, Massachusetts

Vice President of Strategy and Risk Management. ...