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US Virtual - Technical Support Advisor - Work from Home

US Virtual - Technical Support Advisor - Work from Home

VXI Global SolutionsMontgomery, AL, United States
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It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Join Us as a Technical Support Advisor!

Location : Remote Call Center

Join Us as a Technical Support Advisor!

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!

What You'll Be Doing :

Customer Service Excellence :

  • Handle customer inquiries via phone, delivering tailored solutions to technical issues.
  • Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

Technical Support & Troubleshooting :

  • Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
  • Use multiple systems to research and deliver efficient, real-time solutions.

    • Adaptability in Communication :

  • Connect with a diverse range of customers by adjusting your communication style to meet their needs.
  • Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

    • Team Collaboration :

  • Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.

    • What We're Looking For :

    Customer Service Focus :

  • Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).

    • Technical Enthusiasm :

  • A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.

    • Resilience Under Pressure :

  • Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.

    • Learning & Growth Mindset :

  • Open to feedback and coaching, with a drive to continuously improve and excel.

    • What You Bring :

  • Proven experience in customer support or technical assistance , ideally in a call center setting.
  • Strong verbal and written communication skills.
  • Problem-solving abilities with a flexible, adaptable approach to challenges.
  • Confidence in navigating multiple software tools and systems to resolve issues.
  • A self-motivated attitude with effective time management skills.

    • What You'll Get : Competitive Pay :

  • $17.31 per hour, with opportunities for performance-based incentives.

    • Comprehensive Benefits :

  • Full health insurance package, including medical, dental, and vision coverage.

    • Cell Phone Perks :

  • $25 / month per line for unlimited phone, text, and data (restrictions may apply).

    • Training and Growth :

  • Paid training to set you up for success.
  • Career advancement opportunities with a globally renowned leader in technology innovation.

    • Referral Bonuses :

  • Earn ongoing bonuses for referring new employees through our Referral for Life Program.

    • Supportive, Inclusive Environment :

  • Thrive in a dynamic virtual work environment with a team that's dedicated to your success.
  • Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

    • Remote Work Requirements

  • Private Workspace : A quiet, dedicated workspace with no distractions.
  • Ergonomics : A comfortable desk setup with all necessary equipment.
  • Internet : A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
  • Ethernet Connection : Must be hardwired; Wi-Fi is not acceptable.

    • Why You'll Love Working Here :

    At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you're driven by curiosity, passion, or technical expertise , you'll find the perfect space to grow and succeed with us.

    Ready to Take the Next Step?

    Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences!

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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    Technical Advisor • Montgomery, AL, United States

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