A company is looking for a Customer Experience Operations Manager to support the Professional Services group in delivering seamless implementations and outcomes for clients.
Key Responsibilities : Drive process improvements and oversee the implementation of new programs and toolsCollaborate with management to optimize resource and capacity management using PSA solutionsLead financial operations including bookings, revenue forecasting, and strategic insightsQualifications : 4+ years in an operations or process improvement role within a growing SaaS companyPrior experience supporting a Professional Services or Implementation team in an operational capacityExperience with financial operations and familiarity with CRM systems and project management toolsProficiency with PSA applications and Salesforce;
administrative experience is a plusSelf-starter with a strong sense of curiosity and proactive approach to challenges
Senior Customer Experience Manager
Manager of Customer Experience to enhance and automate customer support capabilities. ...
Manager Customer Service Operations
For priority consideration, apply immediately by emailing your cover letter and resume to Interviews will be scheduled when a sufficient number of well-qualified candidates have applied.If you have questions or would like additional information, .Cindy Krebs via one of the following options:.This jo...
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