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Job Description : Under the guidance of the SIU Management, this position is responsible for the accurate and thorough clinical investigation of potential fraud, waste and abuse (FWA) for all lines of business.
The scope of accountability includes investigating and remediating allegations of FWA while adhering to compliance and regulatory requirements. Primary activities include substantiating referrals, case planning and research, conducting onsite or desk audits, clinical reviews of medical records to ensure correct billing of services and appropriateness of care, interviewing potential witnesses, developing corrective action plans, developing correspondence to impacted parties, managing disputes, and collaborating with law enforcement and regulatory agencies.
Essential Accountabilities
Level I
- Functions as a clinical reviewer of medical records, researching and investigating complex medical cases.
- Thoroughly researches allegations or issues and develops sources of information to create a plan of action, accumulates sufficient detailed evidence including statements, documents, records and exhibits.
- Prepares comprehensive summary reports and assures accuracy of information provided to providers, regulators, law enforcement, Legal, Compliance and outside counsel.
- Analyzes proactive detection reports and claims data to identify red flags / aberrant billing patterns.
- Manages cases as assigned, prioritizing case load as appropriate.
- Acts as primary point of contact with law enforcement for assigned cases and may be required to prepare files and testify in court, as needed, in matters regarding litigation related to their reviews.
- Prepares recommendations on preventive / corrective measures for the deterrent of future fraud.
- Supports other SIU investigators and analysts with their cases by providing clinical information / expertise and as necessary, performs clinical reviews of medical records.
- Consults with external practitioners, medical professional groups and agencies, professional medical associations, the BlueCross BlueShield Association, the Food and Drug Administration (FDA), and Centers for Medicare and Medicaid Services (CMS).
- Maintains accurate and up-to-date knowledge of all Government Programs regulations (Medicaid, Medicare, Federal Employee Program, New York State Department of Financial Services, etc.).
- Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
- Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
- Regular and reliable attendance is expected and required.
- Performs other functions as assigned by management.
Level II (in addition to Level I Accountabilities)
Performs more complex investigations with less direct supervision.Offers process improvement suggestions and participates in the solution of more complex issues / activities.Provides and supports training or reference materials for internal team members as appropriate.Consistently provides accurate, organized and well written audit results with minimal assistance from management.Oversees and coordinates the daily activities of the non-clinical SIU staff medical record reviews.Keeps abreast of new developments in the field of medical technology through medical literature research, participation in seminars, monitoring professional society websites, etc.Mentors new / junior staff and assists with coaching, whenever necessary.Participates on committees.Level III (in addition to Level II Accountabilities)
Manages the highest level of complex investigations, compliance and regulatory issues and exercises decision-making in project work groups.Assesses potential non-compliance vulnerabilities, identifies root causes of issues and provides practical business recommendations for corrections.Serves as a subject matter expert and liaison for interdepartmental projects and represents non-clinical staff in discussions with Medical Directors and / or clinical consultants.Serves as an internal auditor / peer reviewer for new clinical staff, as needed.Mentors (to others in the department), provides coaching, guidance and leadership for daily activities of the SIU clinical staff.Provides back-up for Supervisor / Manager, whenever necessary.Minimum Qualifications
Must meet the NYS DFS's and the NYS OMIG's minimum investigator requirements.Current NYS R.N. license with a minimum of three years clinical experience; medical / surgical background preferred.Current CPC designation or must obtain CPC designation within one year of hire date.Knowledge of medical record coding conventions (e.g. CPT, DRG, HCPCS, ICD10, etc.).A general understanding of contract benefits, electronic data processing systems, and organizational policies and procedures.Demonstrates excellent oral communication skills and proficient writing skills for the creation of comprehensive professional documents.Demonstrates proficient computer skills in Word, Excel, Internet, and email.Ability to multi-task and balance priorities.Excellent interpersonal skills.Physical Requirements
Ability to work prolonged periods sitting and / or standing at a workstation and working on a computer.Ability to travel across the Health Plan service region for meetings and / or trainings as needed.Equal Opportunity Employer
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.
Compensation Range(s)
Level I (E2) : Minimum : $60,410 - Maximum : $96,081
Level II (E4) : Minimum : $65,346 - Maximum : $117,622
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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