Power Systems Field Service Supervisor

Job Details

Description

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence.

We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include :

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include : Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Field Service Supervisor is responsible for the efficient operation of contract field service technicians and CA technicians.

Field Service Supervisor shall also make recommendations to the Field Service Manager with respect to overall departmental activities in a manner that reflect the company’s vision of working as One Professional Team

Pay Rate : $46.00 - $58.19 per hour

Pay rate is dependent upon education & experience.

Essential Functions :

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Oversees all the administrative needs and maintains the paper flow, including invoicing, customer feedback, and purchase orders
• Establishes processes to insure timely and accurate invoicing
• Aids in directing office staff to improve and maintain processes and procedures
• Implements procedures to efficiently open, close and invoice contract work orders
• Coordinates PIP completion to meet Caterpillar standards
• Oversees warranty work order preparation and completion
• Maintains and executes good house keeping and safety in the work area
• Supervise Contract Admin central dispatch achieving CAT standards for on-time completion
• Works with Fleet Department to ensure DOT / CDL compliance
• Collaborates with Parts Admin to execute and fulfill back orders in a timely manner.
• Maintain meaningful relationship with internal and external customers
• Instruct office personnel and establish defined rolls and responsibilities
• Assist scheduling and dispatching contract technicians
• Gather and manage purchase orders
• Ensure accurate and timely invoicing
• Act as first point of contact for customer disputes
• Basic understanding of the Caterpillar equipment line
• All Other duties as assigned by manager

Supervisory Responsibilities :

Direct Reports : CA central dispatch, PIP technicians and all contract field service technicians

• Completes timely performance reviews for direct reports
• Assists in hiring and training Field Service personnel

Required Education and Experience :

• High School Diploma or GED
• 1-3 Year’s sales experience
• 1-3 Year’s Supervisory / Management experience
• 1-3 Year’s Technical or Mechanical Experience
• 3-5 Year’s Customer Service Experience
• 3-5 Year’s Administrative / Clerical Experience

Physical Demands & Competencies :

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that includes lifting and / or moving objects up to 25 pounds or more
• Data Entry, telephone, reading / writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic Knowledge of Microsoft PowerPoint
• Intermediate knowledge of Microsoft Word, and Outlook
• Intermediate knowledge of CRM / Sales Link
• Intermediate knowledge of DSI / SIS Web / STW
• Advanced knowledge of DBS

Work Environment :

• Noise : Moderate
• Environment : Indoors & Outdoors

Travel Requirements :

1-25%

Other Duties :

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug / alcohol testing, fit for duty testing, and any other job-related tests / screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and / or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO / AA / Veterans / Disabled employer.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)