PATIENT SERVICE REPRESENTATIVE/DIET TECHNICIAN
Patient Service Representative / Diet Technician
Job Category : Food Service Requisition Number : PATIE02432 Showing 1 location Job Details
Description
Responsibilities :
Successful candidates will have knowledge of basic math skills, specialty patient diets in addition to the following;
Competently and accurately process diets and nourishment order requests in computer system to optimize efficiency and productivity
Assist patients with placing meal and snack orders, taking into consideration any food allergies, cultural preferences and CMC therapeutic diets restrictions (Diabetic, house, real, GI Bland etc.)
Assure accuracy and appropriateness of meal including food texture, fluid consistency, appearance, portion control, taste and temperature.
Able to make appropriate substitutions according to meal satisfaction standards.
Deliver patient meals and nourishments according to AIDET guidelines. Assist patients with meal set-up and assure meal satisfaction.
Remove soiled patient trays. Assure sanitation of meal carts and food service areas.
Perform first in, first out. Accurately cover, label and date all food items. Ensure all outdated items are discarded. Accurately document food temperatures.
Maintain courteous, considerate, cooperative and accurate communication with facility personnel, patients and families.
Attend department meetings and in-services
Must be able to successfully complete criminal background checks (State and Federal) and drug screenings
Must be willing to participate in patient / resident satisfaction programs / activities
Qualifications :
Skill to operate a variety of office machines quickly and efficiently (telephone, facsimile and copier)
Ability to access and enter data to form or entry functions on a computer
Ability to write notes and brief instructions using correct spelling and grammar
Deliver friendly and efficient customer service
Speak clearly and present information orally
Apply common sense understanding to carry out written and oral instructions
High school diploma or GED required
Six (6) months previous experience with one-on-one customer service interaction.
Previous computer data entry experience
Ability to lift up to 25 lbs. and stand / walk frequently
Thomas Cuisine is an award-winning, privately-held contract foodservice company operating in 18 states and growing. We advocate the healing power of whole foods.
We believe in preparing scratch-made cuisine fresh each day. Our clients include hospitals, upscale senior living communities and corporate dining facilities.
Every Thomas Cuisine team member is an ambassador, carrying out our mission, reflecting our values and building relationships while doing the right thing.
We seek to make a valuable difference to those we serve- one nutritious meal at a time
REAL Food Genuine Service Enduring Relationships
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