Workers' Compensation Claims Specialist

This role is eligible to participate in Zenith’s hybrid work schedule which provides the flexibility to work from home on select days of the week according to the in-office schedule established by regional executive leadership.

Selected candidate must be able to report into the regional branch office on a weekly basis.

Job Summary

Investigate, analyze, and determine the extent of company's liability concerning Claims and attempt to effect settlement with claimants.

Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of Claims within a certain monetary limit.

All tasks are to be performed with the goal of demonstrating Zenith's superior Claims handling expertise. The essential responsibilities of this position include, but are not limited to, the following :

• Under technical direction, works within significant limits and authority on assignments of higher technical complexity and coordination.
• Responsible for Workers' Compensation Claims management of assigned cases within guidelines of published performance standards.
• Opens new Workers' Compensation Claims , completes three-point contact, and performs needed investigations to determine compensability as well as possible subrogation or apportionment, according to state and / or Zenith’s timeframes and guidelines.
• Sets appropriate reserves according to Zenith’s timeframes and guidelines.
• Follows appropriate procedures for system documentation to preserve data integrity.
• Monitors and maintains accuracy of reserves over the life of the claim; when new information is received re-evaluates and recommends reserves according to Zenith’s standards.
• Creates and executes action plans needed to bring case to closure.
• Completes detailed Workers' Compensation settlement evaluations and recommends appropriate settlement value, within authority;

negotiates claim settlements with injured workers and / or injured workers’ attorneys.

• Maintains regular contact with injured workers, employers and agents to develop positive relationships and establish credibility.
• Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Works productively and harmoniously with others on a consistence basis.
• Respond positively to direction and criticism of performance.
• Consistently maintain professional and appropriate demeanor.
• Perform other duties as assigned.

Education, Skills, and Requirements

• High School Diploma Or equivalent required
• Bachelor’s Degree or equivalent combination of training / experience preferred.
• 1+ Years claims or insurance experience preferred. Previous workers’ compensation experience required.
• Basic technical workers’ compensation Claims knowledge .
• Strong verbal and written communication skills with emphasis on telephone communication required.
• Strong math and reading skills required.
• Meets all state regulatory standards regarding licensing, continuing education, and other requirements.

The expected salary range for this position is $72,967.82-$91,209.78. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

Qualifications may warrant placement in a different job level.

Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.

In compliance with California law, we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008), we will consider qualified applicants with criminal histories in a manner consistent with the law.

Additionally, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will not inquire about an applicant’s criminal history until after a conditional offer of employment has been made.

If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability, you are entitled to request an accommodation.

To make a request, please contact a Human resources representative at Zenith Insurance Company.

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