Customer Experience Manager - Dan Murphy's - Camberwell
Customer Experience Manager Dan Murphy's Camberwell Share your spirit
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in-store customer experiences and inspiring merchandising that keep our community returning to Dan’s!
We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership.
This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.
The ROLE :
- Motivate and lead your team to deliver a world-class customer experience which promotes customer loyalty and contributes to revenue growth.
- Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure.
- Lead the way with in-store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve.
- Create an environment that enables the team to come as they are, because you know that diversity is the magic that makes good culture.
- Build a culture that is centered around understanding your community, utilizing customer feedback as a pillar in your decision making.
The YOU :
- YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers.
- YOU are passionate about people development and motivate others to dream big and reach their potential.
- YOU are no stranger to a fast-paced environment and use forward thinking in your decision making.
- YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers, and community.
- YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment.
How we take care of our PEOPLE :
An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W.
Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
Grow your career within Dan Murphy’s and the wider Endeavour Group network.
If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!
Candidates will be required to complete a functional screening assessment as part of the recruitment process.
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