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Crew MemberCulvers of Gurnee • Gurnee, Illinois, United States, 60031
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Crew Member

Crew Member

Culvers of Gurnee • Gurnee, Illinois, United States, 60031
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Full Time and Part Time Positions available

CULVER'S® JOB DESCRIPTION

CREW MEMBER

JOB SUMMARY

Provides personalized, exceptional guest service ensuring that every guest who chooses Culver's® leaves happy.

ESSENTIAL FUNCTIONS

  • Consistently provides excellent guest service and hospitality.
  • Demonstrates proper personal hygiene and food safety practices consistently.
  • Maintains a neat, well-groomed uniformed appearance.
  • Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.
  • Assists guests with product knowledge and promotional information upon request accurately.
  • Follows company safety standards at all times and looks out for the safety of other team members and guests.
  • Demonstrates proper food safety practices by accurately completing the Quality Control / Safe Food Checklist.
  • Handles guest comments promptly and courteously.
  • Performs primary position responsibilities timely and accurately.
  • Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.
  • Performs back-up support accurately and timely after secondary responsibilities are accomplished.
  • Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.
  • Answers the telephone courteously and professionally, within three rings.
  • Prepares quality products while maintaining : portion control and presentation within service goal times.
  • Attends all team member meetings.

QUALIFICATIONS

  • Flexible schedule
  • Reading and writing skills required
  • Communicates with guests, team and management
  • Maintains a sense of urgency
  • Demonstrates trained food safety knowledge

    • PHYSICAL ABILITIES

  • Stand Constantly
  • Walk Constantly
  • Sit Occasionally
  • Handling Constantly
  • Lift / carry 10 lbs or less Constantly
  • Lift / carry 11-20 lbs Constantly
  • Lift / carry 21-50 lbs Frequently
  • Lift / carry 51-100 lbs Occasionally

    • TEAM MEMBER PERFORMANCE SUCCESS FACTORS

  • COMMUNICATION : Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.
  • CHANGE MANAGEMENT : Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.
  • DECISION MAKING & PROBLEM SOLVING : Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.
  • INNOVATION &CREATIVITY : Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.
  • PLANNING : Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.
  • COOPERATION : Supports fellow team members and is cooperative in providing excellent guest service.
  • QUALITY OF WORK : Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.
  • ACCOUNTABILITY : Delivers results on time and at the quality level promised. Is punctual and ready to bgin work assignments. Delivers quality work product using resources and time allocated.

    • PIb9bae2673d13-30511-35030220

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    Crew Member • Gurnee, Illinois, United States, 60031

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