Req ID : 33337
Summary
Junior Helpdesk Specialist
St. Louis, MO
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture?
If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS.
CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.
The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO
Responsibilities
Assist in providing technical assistance and support related to computer systems, hardware, or software.
Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Respond to email or chat messages for customers seeking help.
Walk customers through the problem-solving process.
Run diagnostic programs to resolve problems.
Follow up with customers to ensure issue(s) were resolved.
Gain feedback from customers about system usage.
Run reports to determine malfunctions that continue to occur.
Create a ticket in the approved incident management system for all support calls received or route user support calls to the appropriate IT Help Desk.
Utilize Attempt First Call Resolution (FCR) for all requests received.
Provide first contact account resets, unlocking, troubleshooting, and security issue / error resolution.
Other duties as assigned.
Qualifications
Bachelor’s Degree OR
Associate’s degree OR
High School Diploma and 1+ years of Information Technology experience OR
3+ years of Military experience OR
1+ years of experience in a government agency work environment
Relevant experience with the following :
Operational experience with ServiceNow
Experience within the Intelligence Community
Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I : A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire
TS / SCI clearance required
Knowledge, Skills, and Abilities :
Ability to obtain CI Poly clearance.
Exhibit excellent customer service, organizational, and time management skills
Ability to work shift hours. Shift will be identified upon hire.
Ability to work nights / weekends / holidays as needed
Ability to work independently and yet be effective within a team setting.
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment.
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Excellent skills in Microsoft Word, Excel, and other Office applications.
Experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor.
Previous customer service experience strongly desired.
Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.
How you’ll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day.
From entry-level employees to senior leaders, we believe there’s always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.
From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS’s culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware.
We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities.
We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega’s impact on the world.
Chenega MIOS News- https : / / chenegamios.com / news /
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links :
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https : / / www.glassdoor.com / Overview / Working-at-Chenega-MIOS-EI IE369514.11,23.htm
LinkedIn - https : / / www.linkedin.com / company / 1472684 /
Facebook - https : / / www.facebook.com / chenegamios /
Chenega Agile Real Time Solutions, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer / Veterans / Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program
GEOINT Production Specialist - Security Clearance Required
Riverside Research is an independent National Security Nonprofit dedicated to research and development in the national interest. In lieu of a degree years of experience will be required. Trained in IC Security Policies and DOD Derivative Classification Marking Standards. ...
Junior Service Desk Analyst - Security Clearance Required
Citizenship required; must have an active Secret clearance. The qualified applicant will become part of Peraton's Department of Homeland Security (DHS) Infrastructure Managed Services (IMS) Program, for the US Coast Guard (CG). Determine the effectiveness of known solutions for the reported problem ...
Associate, Federal Technology Risk Management - Security Clearance Required
Minimum one year of experience in any of the following areas: IT audit readiness, internal or external IT audit, risk assessment, business process reengineering, Enterprise Resource Planning packages (SAP, Oracle Financials, Hyperion, and Cognos), commonly encountered operating system and database t...
Application Support Engineer - Security Clearance Required
TS/SCI Security Clearance required. Investigate operational issues and perform problem escalation with vendor, factory, and on-site Subject Matter Experts (SME) as required. Ability to provide rotating site support (24x7) to ensure system issues are identified and resolved, minimizing operational im...
Data Steward - Security Clearance Required
An active TS/SCI clearance is required to start. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. As required by local law, Accent...
Cyber Policy & Strategy Planner - Security Clearance Required
Management Consulting and Digital Transformation Company is seeking a Cyber Policy & Strategy Planner (Advanced) who develops and maintains cybersecurity plans, strategy and policy to support and align with organizational cybersecurity initiatives and regulatory compliance. US citizen - Top Secret c...
Database Administrator - Security Clearance Required
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Jo...
Information Systems Security Developer - Security Clearance Required
Management Consulting and Digital Transformation Company is seeking a Information System Security Developer (Mid-level) that will design, develop, test, and evaluate information system security throughout the systems development life cycle. Conduct Privacy Impact Assessments (PIAs) of the applicatio...
Systems Engineering, Associate- St. Louis, MO - Security Clearance Required
The target start date for this position is Summer 2025, after successfully obtaining the necessary security clearance, as dictated by the government program. US Citizenship and the ability to obtain and maintain a TS/SCI security clearance. An already active/existing TS/SCI security clearance. Provi...
Senior BIM / CAD Specialist, TS/SCI with SSBI Security Clearance Required
Senior BIM / CAD Specialist, TS/SCI with SSBI Security Clearance Required, St. Home»Senior BIM / CAD Specialist, TS/SCI with SSBI Security Clearance Required. Louis MO Jobs, Senior BIM / CAD Specialist, BIM, CAD, AutoCAD, Revit, Navisworks, DoD, Support, TS/SCI, SSBI, Security Clearance, National CA...