CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
- GREET EVERY CUSTOMER WITH A SMILE AND FRIENDLY HELLO
- ASK CUSTOMER FOR FIRST AND LAST NAME, ADDRESS, PHONE NUMBER
IF RETURNING CUSTOMER VERIFY INFO)
- GET VEHICLE INFORMATION YEAR, MAKE AND MODEL
- GET DETAILED DESCRIPTION OF CUSTOMERS CONCERNS
TRY TO GET AS MUCH INFO AS YOU CAN DISCRIPTIVE WRITING)
- ASK CUSTOMER IF THEY WILL BE DROPPING OFF OR WAITING
- OFFER CUSTOMER WATER / COFFEE
- ASK SERVICE ADVISORS FOR APROX WAIT TIME
DON'T JUST GUESS)
- ALWAYS BE KIND AND FRIENDLY TRY TO MAKE EACH CUSTOMER FEEL WELCOME
- WHEN DEALING WITH A DIFFICULT CUSTOMER NEVER ARGUE WITH THEM, ALWAYS EMPATHIZE AND OFFER TO GET A MANAGER.
- DURING CASH OUT PROCESS GO OVER DECLINE WORK, THANK THEM FOR THEIR BUSINESS, OFFER MIDAS CREDIT CARD
- KEEP OFFICE CLEAN, SMALL TALK WITH CUSTOMERS TO GAIN A RELATIONSHIPS, KEEP OFFICE OCCUPIED AT ALL TIMES
- WHEN HAVING TV ON TRY TO VEER FROM HAVING POLITICAL NEWS OR RELIGIOUS CHANNELS ON
- IF A CUSTOMER REQUEST AN ESTIMATES GET THE INFORMATION AND GIVE IT TO THE SERVICE ADVISOR
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