Senior Business Operations Program Manager

Job Description

Job Description

About Us :

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail.

Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

Why work at Pacvue?

• Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.
• Have fun we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.
• Learn from the best! Our team is full of talented people who want to help you learn, grow providing you with mentorship, the industry's best practices and thought leadership.
• Grow fast the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.

About the role :

We are seeking an experienced and strategic-minded Senior Business Operations Program Manager to join our dynamic team. This role is pivotal in identifying operational pain points, devising efficient solutions, and implementing optimized processes to drive efficiency, revenue maximization, and scalable growth.

The ideal candidate possesses a keen eye for operational data analysis, excels in problem-solving and root cause analysis, the ability to create tailored processes aligned with industry best practices, and strong influencing skills to gain stakeholder buy-in for workflow enhancements.

Responsibilities :

• Identify and implement operational processes within the enterprise, addressing business pain points using problem-solving and root cause analysis techniques to optimize efficiency and enhance revenue generation.
• Provide strategic recommendations to key decision-makers by leveraging operational data insights for ambiguous cross-functional challenges.
• Develop and create processes, procedures, policies, and tactics tailored to the company's unique needs, scaling them dynamically for future business requirements based on industry best practices.
• Secure buy-in from cross-functional leaders for new workflows, collaborating with upper management to drive consensus and support for operational enhancements.
• Serve as an internal consultant, utilizing operations data to diagnose and strategize solutions, parachuting in to assist cross-functional partners in resolving business challenges effectively.

Skills & Qualifications :

• Proven track record of collaborating effectively within cross-functional teams, harmonizing diverse departmental needs, and utilizing problem-solving and root cause analysis skills to communicate operational challenges, achieving mutually beneficial outcomes.
• Proficiency in crafting, revising, and executing project plans with clear divisions of responsibilities and milestone deadlines for moderately complex operational projects.
• Strong analytical acumen and experience in operational data analysis, demonstrating the ability to optimize processes based on data-driven insights.
• Excellent communication, negotiation, and influencing skills, enabling engagement with stakeholders at various organizational levels.
• Comprehensive knowledge of project management tools and methodologies, facilitating efficient execution of operational initiatives.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in operations management or similar roles within a corporate environment.
• A deep understanding of industry best practices and their adaptation to customize processes, procedures, policies, and tactics to meet the company's unique needs.
• Proven ability to secure buy-in from cross-functional leaders for new workflows, collaborating with upper management to drive consensus and support for operational enhancements.

Benefits :

• Unlimited Paid Time Off
• Paid Holidays and Floating Holidays
• Medical, Dental, Vision, FSA / HSA, Life Insurance and Pet Insurance
• 401k with Employer Match
• Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
• Paid Parental Leave

Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.