Job Details
Description
POSITION TITLE : DQ Grill & Chill Shift Leader
REPORTS TO : Dairy Queen Manager
STARTING RATE : Negotiable based on experience
JOB FUNCTIONS :
- Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
- Enthusiastically greet and welcome fans to the Dairy Queen brand
- Strive to exceed fan expectations and deliver fan first service through timely and quality service
- Assist in the management of specific areas of the DQ restaurant during scheduled shifts
- Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
- Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
- Ensure that the restaurant is properly organized and staffed
- Create and maintain a positive, safe, clean, and inviting environment for fans and team members
- Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
- Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
- Models performance standards for all team members and work stations
- At all times exhibit a genuine passion for excellence
- Perform other duties as assigned by management
Qualifications
REQUIREMENTS :
- Minimum 6+ months of high volume quick service restaurant experience required
- High School diploma or equivalent
- Must be capable of supervising specific areas of the Dairy Queen business in a fast-paced environment
- Strong knowledge and application of safe food handling practices
- Highly organized and detail oriented
- Work well under pressure packed situations while maintaining a great attitude
- Comfortable standing for entire shift and able to lift 50 pounds
- Exhibit good manners, proper personal hygiene, and promptness
- Have fun and maintain a positive attitude at all times!
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