Customer Care Representative
Created : Mar 10th 2021 Customer Care Representative
Full-time employee Phoenix, AZ
Overview :
This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules.
Once repairs are completed, verify accuracy of subcontractor workmanship.
- Receives calls and review correspondence from homeowners.
- Schedules appointments with homeowners.
- Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.
- Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.
- Communicates repairs needed to field and office staff; refers repair requests for unwarranted items to management.
- Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.
- Verifies completion of subcontractor workmanship and communications completion to office staff.
- Authorizes billing requests after reviewing submitted charges for accuracy.
- Performs other duties as assigned by Customer Care Executive.
- High school graduate or equivalent.
- Three years customer service with three to five years construction experience.
Application URL
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