Senior Product Manager

Senior Product Manager

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technologyour purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

About The Position

As a Senior Product Manager, focused on the Carrier Experience, you'll lead the strategy, design, and delivery of carrier-facing technology that complements ITS's proprietary Transportation Management System (TMS). Your mission is to build intuitive, scalable solutions that enhance how carriers engage with our platformfrom onboarding and communication to load execution, payment, and long-term relationship management.

You'll work cross-functionally with internal teamsincluding engineering, operations, marketing, and carrier salesto define and execute a product vision that elevates the digital carrier experience. Through ongoing feedback loops, including a Carrier Advisory Board, you'll ensure our tools align with real-world needs and evolving market expectations. This role plays a critical part in deepening carrier engagement, improving operational efficiency, and reinforcing ITS's commitment to a modern, carrier-first experience.

Essential Duties And Responsibilities

• Own the product roadmap for carrier-facing technology in alignment with company transportation goals
• Deliver intuitive, self-service experiences that reduce manual effort and increase carrier satisfaction and retention
• Lead the Carrier Advisory Board and champion the voice of the carrier throughout the product lifecycle; collect insights through interviews, data analysis, and frontline feedback
• Align product execution with business value by engaging stakeholders and cross-functional teams early and often
• Collaborate cross-functionally to turn user insights into high-impact product requirements
• Define and maintain a clear view of the Total Addressable Market (TAM) and Serviceable Addressable Market (SAM) for carrier products
• Define scope and deliver high-impact features quickly, with a bias toward iteration and learning
• Establish and monitor KPIs that reflect carrier adoption, engagement, retention, and operational efficiency
• Run user testing and support UAT to ensure product quality prior to deployment
• Monitor competitive offerings and market trends to keep ITS's carrier experience ahead of the curve
• Evangelize a product mindset across the organization, keeping the voice of the carrier central to decision-making

Job Requirements

Knowledge, Skills, and Abilities

Must reside in Reno, NV or be willing to relocate to Reno, NV