Case Manager (NC, FL Licensed)

A company is looking for a Case Manager located in Charlotte, NC; Raleigh, NC; or Orlando, FL.

Key Responsibilities

Serve as the primary contact for client, provider, and customer inquiries regarding patient programs

Support patients and providers with program enrollment, benefits verification, and referrals

Maintain accurate documentation and communication while managing an assigned territory and case load

Required Qualifications

High school diploma or equivalent

Minimum of 2 years' experience in customer service, call center, or insurance roles, preferably in healthcare

Ability to work an 8-hour shift between 8am-8pm EST

Proficient in using Microsoft programs and navigating multiple systems

Strong interpersonal skills with a focus on customer service