Senior Customer Success Manager

A company is looking for a Senior Customer Success Manager to serve as a trusted advisor for a portfolio of customers, focusing on their adoption and success.

Key Responsibilities

Act as a point of contact for major customer incidents and manage communications through resolution

Analyze customer data to identify trends and risks, providing proactive guidance on product features

Develop and deliver success plans while collaborating with cross-functional teams to address customer needs

Required Qualifications

Minimum of 6 years of experience in Customer Success or related fields

Experience in consulting and implementing IT systems, preferably in cloud services or identity management

Strong technical aptitude for understanding customer use cases and architectural requirements

Proven ability to drive issues to resolution and advocate for customers

Experience with enterprise-level customers and knowledge of software development processes