Job Description
Job Description
Description : Position Summary
Position Summary
Sales Associates reach out daily to existing TMS customers that may have a benefit for refinancing their home. You will deliver transfers to a TMS strategic partner who will work with the customer on their financing needs.
Duties and Responsibilities
- Make 400+ outbound calls daily to TMS customers to engage them on potentially refinancing their home mortgage
- Answer 15-20 inbound calls daily
- Pre-screen potential borrowers by confirming basic information
- Establish and maintain a friendly rapport with customers and overcome objections by understanding their goals and interests
- Transfer interested consumers
- Deliver exceptional customer service to potential and existing customers
- Maintain quality customer service at all times by following all company established protocols and articulate service options and resolutions to TMS borrowers
Position Qualifications
Test
KPI(S)
- 400+ outbound calls daily
- 14% contact rate
- 10+ transfers daily
- 38% contact to transfer rate
Reporting Relationships
- Directions Received : Receives general guidance and direction from the SVP, Retail Strategic Initiatives
- Direction Given : None
Working Conditions
Office Position
Requirements :
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