Field Service Technician - Springfield, MA

ENGEL

Springfield, MA

Full-time

Job Summary

The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary.

Essential Duties and Responsibilities :

Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance.

Performs software and hardware installations.

Performs all safety checks on equipment.
Educates customers on equipment and instructs on proper operation.
Manages resolution of customer issues, including order and installation of replacements parts as necessary.
Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs / replaces parts as required.
Instructs other Service Technicians and / or customer operators on the maintenance and safe operations of injection molding systems.
Communicates on an ongoing basis with Central Service / Manufacturing / Parts Center to obtain answers to problems encountered in the field.
Provides written reports on a regular basis to the Service Manager.

Educational / Training Requirement :

High School Diploma Required
Associate’s or Bachelor’s degree preferred

Experience :

5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician / Service Engineer

Knowledge, Skills, and Abilities :

Knowledge of blueprints and schematics to troubleshoot electrical / electronic, hydraulic, and mechanical systems
Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
Knowledge and understanding of injection molding process
Ability to troubleshoot problems systematically
Knowledge of microprocessor programming
Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
Excellent communication and interpersonal skills and strong customer service orientation
Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
Dedicated team player with a positive attitude.
Familiarity with ENGEL machines and robots is preferred
Uses internal resources efficiently to resolve customer issues expeditiously and correctly
Able to work independently with minimal back office (engineering, spare parts, phone / technical support)

30+ days ago

Related jobs

Promoted

Travel Nurse RN - Telemetry - $2,382 per week in Springfield, MA

Coast Medical Service

Springfield, Massachusetts

Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the experienced or first-time traveler. Please note that pay rate may differ for locally based candidates. Please apply here or contact a recruiter dir...

Promoted

Restoration Technician

bluefrog Plumbing + Drain of Springfield MA

Springfield, Massachusetts

Hiring for technicians and crew chiefs at our Springfield, MA office. If interested email resume to Donovan Corker at. ...

Promoted

Travel Ultrasound - $2,502 per week in Springfield, MA

Coast Medical Service

Springfield, Massachusetts

Promoted

Major Market Sales Executive, Field - Springfield, MA

Paycor, Inc.

Springfield, Massachusetts

The Major Market Sales Executive, Field identifies potential clients through prospecting activities, consults with the potential clients to identify which Paycor products and services will solve their business challenges, and ultimately sells those solutions to new clients within assigned territorie...

Promoted

Travel Registered Nurse - Telemetry - $2,382 per week in Springfield, MA

Coast Medical Service

Springfield, Massachusetts

Field Service Technician I

NCR Voyix

Springfield, Massachusetts

Are you a Field Technician? Field Engineer? Service Technician?. TITLE: Field Service Technician I. NCR is looking for Field Service Technicians!. NCR’s Field Services Team creates value for our customers by delivering solutions that build long term relationships. ...