At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
Duties include : conducting research; spends approximately 90% of the scheduled time on the phone according to business need.
This is an ONSITE position at our Pilsen Chicago Office location.
Competitive Pay!
Great Benefits including Medical, Dental, 401K, etc.
Union position
Bilingual in English and Spanish required
JOB REQUIREMENTS :
- Bilingual in English and Spanish required
- High school diploma OR GED.
- 6 months customer service experience OR 6 months experience in an office environment.
- Data entry and / or typing experience.
- Interpersonal, verbal and written communication skills.
- Analytical and organizational skills and independent decision making skills.
- Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
PREFERRED JOB REQUIREMENTS :
- 9 months customer service experience.
- Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
- Knowledge of medical terminology and anatomy.
- Proven ability to learn quickly and adapt to change.
- Referral preference given to applicants able to take and meet testing criteria.
No Relocation Assistance provided
No Visa Sponsorship available
HCSC Employment Statement :
We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Bilingual (Spanish & English) Assistant Program Director - San Juan Diego (Des Plaines 60016)
Provides feedback to staff on their implementation of Maryville policies and procedures and maintenance of professional standards through regular written and informal consultation;. All employees who have access to health information whose confidentiality is protected by the HIPAA Privacy Rule are r...
Pro Services Specialist (Bilingual Spanish)
Are you bilingual and interested in helping your community improve their home or grow their business? Join our team and help transform new spaces, whether it's a kitchen in a new home where memories will be created with friends and neighbors, or a new addition to keep up with a growing family, e...
Customer Experience Banker- (Bilingual Spanish) New City, Chicago, IL
You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in ord...
Entry- Level, Bilingual Spanish, Customer Service and Claims Positions
To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. Clear and conceptual thinking ability; excellent judgment and discretion; a...
Customer Experience Banker- (Bilingual Spanish) 53rd/Pulaski Chicago, IL
You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You will process customer transactions accurately and efficiently in or...
Customer Experience Banker - Bilingual Spanish- Irving Park/Narragansett
You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in ord...
Bilingual (English/Spanish) Career Transition Coach
Demonstrates on-going commitment to preparing young people for the workforce by modeling, mentoring, and monitoring excellence in the eight Career Success Standards of: workplace relations and ethics; information management; communications; multicultural awareness; personal growth and development; c...
Speech Language Pathologist Registry-PRN (Bilingual: English/Spanish)
Bilingual (English and Spanish) required. PACE is a collaborative, interdisciplinary approach which coordinates all levels of medical and social needs, including prevention, wellness, socialization, primary care, and access to specialists and other services. Conduct and document a thorough assessmen...
Customer Service Representative- Bilingual Spanish Preferred
The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures. Promoting our products and services to current and potential customers. English/Spanish bilingual is a plus. Successful Customer Service Representatives (CSR) are the primary point-of-...
Customer Experience Banker Bilingual Spanish Preferred- Chicago, IL (North Park)
You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in ord...