Cybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems.
In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and services, ensuring satisfaction, guaranteeing retention, and facilitating expansion.
A successful CSM will build strong relationships with the customers and communicate customer needs and expectations to other departments within Cybersixgill.
Responsibilities :
- Owning and managing your customers’ life cycles :
- Training and Onboarding of new customers.
- Assure complete adoption and integration of products within the customer's environment.
- Ensure customer retention and identify expansion opportunities.
- Actively mitigate churn risks, and work to manage and eliminate such risks.
- Serve as the voice of the customer to initiate and lead new processes within the company, while collaborating with other internal stakeholders (R&D, Product, Sales, and Intelligence).
- Establish a trusted / strategic advisor relationship with each assigned customer and drive continued value of our products and services.
- Provide ongoing technical support to customers, addressing their concerns and requests.
- Prior experience in customer-facing processes in SaaS & B2B environments
- Excellent written and oral communication skills in English
- Hands-on technical background, particularly with cyber security products and services
- Strong team player with self-starter capabilities and a proactive approach
Advantages :
- Previous experience in a Cyber Threat Intelligence Company - Strong Advantage
- Spanish communication (written / oral) skills or proficiency in other languages
Expected travel - a few trips per quarter
Customer Success Manager II, Strategic
You have a track record for Software as a Service (SaaS) account management and maintaining high customer renewal rates because of ongoing customer engagement and technical leadership. You will report to a Manager of Customer Success - Strategic Accounts and may work remotely. Perform periodic custo...
Customer Success Manager
The Customer Success Manager is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product. The Customer Success Manager is a critical individual contributor role on our growing Customer Success team to ensure Offer...
Manager, Customer Growth US Sales (Boston)
To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (incl...
Enterprise Customer Success Manager
Our customers love our product & we are having a blast growing a customer-focused culture to ensure they keep growing with us! Ideally, we are looking for someone who prides themselves on their customer-centricity, is comfortable with JavaScript (or at least, best practices for API testing), has...
Manager, Customer Success (Principal Team)
As the Manager of Customer Success - Principal, you will lead a team of 8-10 Principal Customer Success Managers (CSMs) dedicated to supporting our MidMarket and Enterprise customers. You will collaborate closely with other Customer Success leaders to cultivate a team of highly successful Customer S...
Customer Service Manager
Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs. Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger c...
eCommerce (Shopify/Klaviyo/Facebook Ads) Customer Success Manager
We are seeking an entrepreneurial eCommerce Customer Success Manager (CSM) to join our team. Customer Success Management: Drive clients’ revenue goals and marketing capabilities, enhancing Net Revenue Retention (NRR) and renewal rates through strategic product use and effective onboarding. This role...
Customer Success Manager - Marketing
ZoomInfo Marketing Customer Success Manager,. ZoomInfo Customer Success organization. This person must be a self-starter and used to a fast-paced, fun, energetic environment, and comfortable with dealing with ambiguity. Provide recommendations and best practices to our MarketingOS clients based on i...
Customer Success Manager
As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. You will play a crucial role in building and maintaining ...
Customer Success Manager II
As a member of Forrester’s customer success organization, the Customer Success Manager delivers engagement value to Forrester’s clients by orchestrating the customer journey through proactive engagement strategies and guiding said clients to their desired outcomes while driving great value in their ...