Objective : The role of the Customer Account Manager is to help develop and execute the strategic sales and marketing plans for the key accounts of our firm.
The key account sales and marketing plans will support and be derived from the Business Plan outlined by the Director of Sales and Marketing.
Customer Account Manager Responsibilities :
Maintain and build relationships with key accounts through direct contact in person
Develop and execute a sales and marketing plan for key accounts that meets or exceeds sales and margin targets
Grow existing product offerings with key accounts while introducing new product opportunities
Work closely with the various departments in the Marketing industry nationwide to ensure the accurate execution of sales orders and account activity
Provide regular interface with customers to ensure the highest level of customer satisfaction
Provide direction to the marketing department on key marketing opportunities with the key accounts to support the sales effort
Work closely with key accounts and fellow Customer Account Managers on establishing a strategic face at retail venues
Collaborate with Customer Account Manager team to provide regular sales reports to the Director of Sales and Marketing that accurately capture all sales activity
Seek out and communicate meaningful insights from key accounts and the market
Accurately manage expenses in accordance with budgetary requirements
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