Store Parts Professional

Napa Parts Professional

Napa is a parts store and so much more! We are driven to have the best people on our team to get the right parts to the right place at the right time.

The Role :

A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer's shop. Looks up the parts application in catalogs or POS system. Processes orders for customers with a high degree of accuracy, efficiency, and courtesy. Assists and advises customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature. Exhibits a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. Serves as a resource for advice to other store personnel.

A Day in the Life :

• Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer's needs
• Maintains customer satisfaction by serving all customers, securing right part, and resolving customer issues
• Demonstrates professional attitude, conduct, and appearance
• Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security / loss prevention controls, and understanding store's pricing methods
• Provides sales support functions by processing salespersons stock orders, reporting overages / shortages / damaged merchandise, and ensuring the good appearance of store and displays
• Participates in training as needed and required
• Perform all other associated tasks as assigned by management

What You'll Need :

And If You Have This, Even Better :

Why Napa May Just Be the Right Place for You :

This position offers an hourly pay range of $20.50. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits : Health Insurance : Comprehensive medical, dental, and vision plans. Retirement Plan : 401(k) with company match. Paid Time Off : Vacation, personal days, holidays, sick days, and paternal leave. Additional Perks : Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.