Therapist Support Operations Manager

VirtualVocations
Santa Clara, California, United States
Full-time
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A company is looking for a Therapist Support Operations Manager.Key Responsibilities : Manage and expand the Central Support teamLead Tier 3 Therapist support team to ensure an effortless client experienceExceed KPIs / SLAs, build processes for scale, and improve user experienceRequired Qualifications : 5+ years of support experience, with 3 years managing support-centric teamsExperience in data analysis, process mapping, and performance metricsExpertise in collaborating cross-functionally and building processes for scaleExperience in a start-up environment and familiarity with CRM systems preferredPrevious exposure in healthcare or mental health industry is a plus

16 days ago
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