Customer Service Representative - Primary Care

Job Title : Customer Service Representative

Job Description

In this position, you will perform general patient access and registration duties in EPIC Practice Management, such as answering telephones, making appointments, processing referrals, maintaining provider templates and appointment schedules, and verifying patient demographics and insurance coverage.

You will also perform general patient account management duties, such as obtaining prior authorization for services, processing items in the appropriate work queues to complete registration, and entering service capture data.

You will ensure patient accounts and coverage structures meet standards and billing requirements of various payors. Additionally, you will function as a liaison to Patient Financial Services and the Health Plan, communicate with external government payors and employers as necessary, work directly with patients on billing-related matters, and provide fee estimates for medical services.

You will explain co-pays, cost shares, and any other applicable fees.

Essential Skills

• Customer service
• Call center
• Healthcare
• Data entry
• Patient access representative
• Patient access specialist
• Scheduler
• Scheduling

Job Type

This is a contract position with a duration of 3 Month(s).

Work Site

This is a fully on-site position in HILLSBORO, OR.

Work Environment

Work shifts will be between 5am-8pm Sun-Sat. Shifts will be provided during training. Must be willing to work weekends. You will get to choose from different shifts during training, so must be open to any shift any day prior to accepting.

Training is 18 days and is usually Mon-Fri 8-5pm. That will be your training shift until you move to your normal schedule.

You will be working with the Primary Care team. The position will be fully remote, but you need to be local within 1 hour of Portland.

You MUST be able to work onsite for the first week, and after that, you will be remote the rest of the time. You must use a vehicle to pick up equipment onsite in Hillsboro.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.