Sales Manager

Sales Manager

The Sales Manager is primarily responsible for overseeing all functions of the sales and coordination team to ensure client satisfaction through efficient, professional, and personal support. Responsible for the budgetary success of sales goals through efforts in assisting team members with projects and providing oversight.

Responsibilities

• Must be able to facilitate functions as described in all levels of sales and coordination job descriptions
• Provide leadership, development, and coaching of team members. Actively engaging and supporting the development of the team to ensure better performance and succession planning.
• Working with HR / Recruitment drive the recruitment & selection of sales and coordination team members.
• Contribute to the design and implementation of programs and projects which impact the department
• Ensure fiscal responsibility to the company by managing optimal gross margin, minimizing unnecessary returns and good coordination processes to reduce preventable costs
• Ensure team members are knowledgeable with mfg programs, rebates, specials, etc, in order to provide competitiveness in the market place
• Motivate team members to achieve a consistent level of performance with sales goals and other metrics for the department
• Experience in understanding and handling difficult / escalated clientele situations
• Assist team members with priority issues
• Monitor, track, and report on the productivity, performance, and quality of the sales and coordination individuals
• Identify staff strengths and weaknesses for training and development purposes. Hold staff accountable for any deficiencies in a consistently timely manner
• Ensure high level of customer service in order to exceed customer expectations and creating relationships that encourage customers to return
• Facilitate ongoing product training opportunities for team members
• Develop and provide timely analytical reports to identify sales trends makes timely process improvement recommendations to Call Center Administration
• Ensures all team members are current on all procedures, policies, and guidelines through training and communication
• Develop and recommend operating policy and procedural improvements
• Other duties as assigned

Qualifications

Preferred Qualifications

Skills

Physical Demands

Working Conditions