Sebastian Tech Solutions seeking a highly motivated, self-directed individual to fill the role of a an IT Server Support (Day) for an existing government client.
Shift : Swing shift, with hours from 3 : 00 PM to 12 : 00 AM
MUST HAVE SECRET CLEARANCE
Responsibilities :
- Collect and track relevant data and statistics and record network operations support accomplishments for inclusion in weekly reports.
- Check SolarWinds concerning network and systems status on a recurring basis and take or initiate action to address problems or issues.
- Assign new work orders to operations support technicians / engineers within one hour of STAC notification; personally follow-up on any urgent action.
Under direction of the lead network engineer, provide statistical reporting data on post communications links as required.
- Maintain a log and track metrics on network outages.
- Make post database updates.
- Maintain up-to-date IP list on SharePoint.
- Take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the logbook.
- Ensure all tickets are acted on promptly, effectively and closed out promptly, meeting established metrics, service level agreements, and contractual obligations.
- Maintain the operations support duty roster. Make sure that 24 / 7 / 365 customer support is available.
- Provide coaching and direction to subordinate Systems Engineers (Watchstanders). Identify any weaknesses and training needs.
- Conduct quality control checks and audit work completed by other Watchstanders. Review shift and work order logs for completeness and accuracy.
- Ensure that all technical support and commissioning operations are conducted in accordance with applicable policies, standards, and guidelines.
- Under the direction of the NOC Manager, initiate, plan, execute, monitor & control, and complete special projects.
- Serve as the shift lead and subject matter expert for technical and resource management. Act as a conduit for communication between Watchstanders and the NOC Manager and / or level 3 technical staff.
Qualifications :
- A degree in the field of computer science or a related discipline is preferred.
- Desire two IT certifications such as CompTIA A+, CCNA, Network+, etc.
- At least two years of general hands on experience in a PC / network helpdesk or technical support environment.
- At least one year of network support specific experience.
- Working knowledge of technical security systems such as CCTV, alarms, and access control is highly desired.
- Has experience supervising small technical teams.
- Have a good IT experience base to draw upon and be able and willing to learn new applications and related hardware devices under general supervision.
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