Field Service Engineer, Salt Lake City, Utah

Landa Corporation
Salt Lake County, UT, US
Full-time

Landa is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing® presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.

Responsibilities :

  • Transfer of technical knowledge to press operators to resolve on-site technical issues
  • Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues
  • Harness technical knowledge on the technical aspects of the presses, to maximize both press production and productivity

Attributes :

  • Availability to work flexible hours, with the ability to travel extensively to customers' sites (including overnight trips)
  • Ability to work under remote supervision and perform well under pressure
  • Excellent interpersonal skills, working with global customers and colleagues
  • Can do" approach using established technical policies and procedures to effectively handle customer issues
  • Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products
  • Self-motivated and able to work in a dynamic workplace
  • Clear and effective English communication skills
  • Over 2 years of experience in product support in the graphic arts industry for digital printers or offset presses
  • Experience in inkjet systems - an advantage
  • End to end, highly-skilled technical capabilities and strong troubleshooting skills
  • Residence in Utah (Preferred)
  • Willingness to extensive travel ( 25%) to customers' sites

This job requires United States work authorization

  • Valid driving license
  • 30+ days ago
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