Patient Access Representative - Per Diem Facility: Beth Israel Lahey Health - Non Executive Winchester, MA 05/22/2024

Job Type : Per Diem

Time Type : Part time

Work Shift : Day (United States of America)

FLSA Status : Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Contributes to the Hospital’s mission by welcoming and registering patients in an efficient and empathetic manner. This administrative / customer service staff position may be the first face of the organization when a patient visits and can have a dramatic impact on making individuals feel welcomed and ease their anxiety by starting their hospital visit professionally.

In addition this position impacts patient safety and clinical care by ensuring the patient identifiers are correct and on reimbursement by collecting accurate insurance information and co-pays.

Job Description :

Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.

Ascertains, creates and assigns the guarantor for each patient, including personal / family relations, workers compensation insurance, third parties, behavioral health or others as required.

Ensures the integrity of the data in the hospital’s information system with respect to patient demographic, insurance and admission information.

Identifies, records and verifies patient insurance coverage using real time eligibility (RTE); reviews the insurer’s response to each verification request and takes appropriate action based on this response.

Completes the Medicare Secondary Payor Questionnaire for each patient and adjusts patient coverage based on results.

Places identification bands on patients per procedure.

Secures patient valuables

Serves as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission.

Instructs patients and obtains electronic signatures on consent forms, financial forms, and other documents required by the clinical department;

distributes documents to patients; scans, processes and records receipt of all documents collected during the registration encounter.

Explains Health Care Proxy information, answering questions and assisting patients in completing the forms if necessary.

Monitor patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.

Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs) and waivers.

Completes the arrival check-in process for the patient visit encounter.

Demonstrates ability to handle difficult situations by using effective problem solving skills.

Collaborates with others to ensure a positive and effective patient experience.

Demonstrates ability to work independently and as part of a team in a fast paced environment with constant interruption.

At the direction of the Nursing Supervisor, assigns patients to open beds. Acts as a liaison between the floors and the assigning supervisor when there is difficulty in assigning the patient to the intended floor.

Audits death certificates. Collaborates with the patient floor and / or physician to correct death certificate information.

Copies and logs certificate information into system. Notifies and provides original certificates to Funeral Home and copies to HIM.

Utilizes supervisor or manager to resolve issues / concerns as needed.

Assists in ensuring adequate departmental coverage when needed. This includes covering in the Admitting, Emergency Room and offsite locations at the direction of the Registration Supervisor.

Participates in holiday coverage rotation.

Flexible availability to accommodate work coverage requests

Attends and participates in departmental meetings.

Education / Experience

Required :

High School Diploma or equivalent

Some clerical experience or experience in a healthcare setting.

1 year of completed college may be considered in lieu of relevant experience.

Preferred :

1 year of admitting or billing preferred

Other Skills / Knowledge

Required :

For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team.

Strong customer service / relations skills

Service-oriented individual with strong organizational skills and good judgement

Independent thinker

Ability to work independently in a fast-paced, multi-task environment with minimal supervision

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.

Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled