Job Description
Job Description
Customer Service Representative
Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers.
This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management.
They are seeking a Customer Service Representative to join their team!
Opportunity : Contract
Pay : $19 / hour
Location : Des Moines, IA - 100% on site
Hours : Monday-Friday, 3 : 30pm - 12am
Occasional overtime and Saturdays required*
Responsibilities :
- Assist customers and business partners via telephone and email with questions and concerns
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
Qualifications :
- Experience with Microsoft Office programs
- 1-year related experience preferably within a call center environment
- Strong customer service skills and the ability to resolve issues
- Solid ability to multitask with exceptional organizational skills
Category Code : JN003
Company Description
CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.
S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements. www.getCRG.com
Company Description
CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.
S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements. www.getCRG.com
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