Customer Service Representative
Job Summary
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Other
- Employee Recognition Program
- Advancement Opportunities
Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Each franchisee is responsible for ensuring compliance with local, state and federal law.
Customer Service Representative Nights and Weekend
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co...
Customer Service Representative ( REMOTE WORK )
What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. Sales involved only if the customer desires to opt in for additional benefits....
Customer Service Representative
FASTSIGNS #63301 is hiring for a Customer Service Representative to join our team!. A Successful FASTSIGNS Customer Service Representative Will:. Ideal Qualifications for FASTSIGNS Customer Service Representative:. Be the initial contact with current as well as prospective customers in our FASTSIGNS...
Customer Service Representative
Qualifications: Ability to build rapport with members Customer Service Skills Time management Basic Computer knowledge What we offer: Full time Work from home Benefits: Medical & Dental Flexible hours Growth opportunities Requirements: Must be 18+ Must reside in Cal...
Customer Service Representative – Remote
We are currently looking for service-minded individuals with good communication skills to fill several sales & customer service representative positions in your area. The company provides its clients with value and unbeatable customer service with complete transparency and integrity. Customer servic...
Customer Service Representative - State Farm Agent Team Member
Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Service can include responding to inquiries regarding insura...
Customer Service/Inside Sales Representative
We are hiring a full-time creative, resourceful customer service representative (CSR) in West Sacramento, CA. In our fast-paced team environment, you will partner with our customers and Account Managers to find products and services, solve customer needs, and build ongoing positive business relation...
Customer Service Representative
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co...
Inside Sales/Customer Service Representative
FASTSIGNS Customer Service Representative. To be the initial contact with current and prospective customers. To work with customers by email, telephone, in-person and at their place of business. Working to build long-lasting relationships by turning prospects into customers and then into long-term c...
Customer Service Representative
Customer Service Representative. We're committed to bringing a passion and customer focus to the business. Facilitate service activities to enhance and enable the guest experience. ...