INFORMATION TECHNOLOGY ASSOCIATE

Job Description and Duties

DEPARTMENT STATEMENT

ABC values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive.

ABC believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join ABC and help us provide the highest level of service and public safety to the people of the State through licensing, education, and enforcement.

SUMMARY

Under the general direction of the Information Technology Manager I, the Information Technology Associate will serve as a Business Analyst / Project Coordinator in the Planning Support Unit on moderately complex Information Technology projects.

The Information Technology Associate will work with customers, Subject Matter Experts (SMEs), and Product Owners (POs) to elicit, define, and document their business needs and requirements and work with technical staff to find and recommend IT solutions that will meet these business needs and requirements.

The Information Technology Associate will coordinate internal IT projects, negotiating between business and IT needs to solve issues, problems, and exploit opportunities.

The Information Technology Associate will evaluate new IT solutions and test changes to current solutions. Information Technology Associate will find creative ways to promote, communicate and train users on new IT solutions and changes to existing solutions.

The incumbent must be capable of working in a team environment, effectively communicating to all levels of staff and stakeholders, following instructions, and accepting feedback and changes from others.

The incumbent must be willing to adapt to changing environments and new technologies in order to keep current with industry standards.

This position requires the incumbent communicate effectively and professionally (both orally and in writing); develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools and equipment;

complete assignments in a timely and efficient manner; and adhere to all departmental policies and procedures. The incumbent also exhibits flexibility in being able to respond to shifting priorities and unanticipated work activities.

You will find additional information about the job in the .

Working Conditions

If the employee is working at an alternate work location during telework, they are required to maintain a safe working condition at the approved site, abide by the Departments Telework Policy and Ergonomic Policy, and agree to maintain a distraction-free remote work environment.

Further, employees are required to be available through various forms of communication during work hours.

Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship now or in the future.

Special Requirements

A Statement of Qualifications (SOQ) is required. Please see the Statement of Qualifications Section below for instructions.

A background investigation and fingerprinting are required before a candidate can be appointed to this position.

Interested individuals shall submit a completed State Examination / Employment Application (STD Form 678) or Electronic State Employment Application (through CalCareers Account ) and all other required documents as detailed in the job announcement.

A copy of your unofficial transcripts must be included with your application when education is being used to meet the minimum qualifications.

Official transcripts will be required prior to appointment.

Resumes will not be accepted in lieu of a completed application.

Failure to follow these instructions may result in your application not being considered for the position.

Only the required documents listed in the job announcement will be reviewed when screening candidates.

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination / Employment Application (STD.

678), resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birth date, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age.

Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.

Possession of the Minimum Qualifications will be verified prior to interview and / or appointment. If you are meeting the Minimum Qualifications with education, you must include your unofficial transcripts / diploma for verification.

If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position.

Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board.

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

California State Civil Service Employee Benefits Summary Benefit Description Additional Information New Employee Benefits Orientation Page

Summary review of benefits available to you as a new State Civil Service employee. State Civil Service Act

Review the benefits and protections provided to State Civil Service employees through the State Civil Service Act.

Salaries and Civil Service Pay Scales

Information regarding salary ranges for State Civil Service employees, as well as the Civil Service Pay Scales, the official salaries for all state jobs.

Represented Employee Bargaining Contracts

Review the specifics of represented state employee collective bargaining contracts.

Retirement

Learn more about the defined benefit plan that is offered to state employees through the California Public Employees' Retirement System (CalPERS) based on years of service, age and final compensation.

CalPERS also offers disability retirement, partial service retirement, and death benefits for eligible employees.

401(k) and 457(b) Plans (Savings Plus)

Offers a voluntary benefit that allows you to contribute to both a 401(k) and a 457(b) plan to enhance your retirement benefit.

This allows you to contribute, through payroll deduction, up to twice the amount available to the private sector and most public sector employees.

You can contribute on both a pre-tax and an after-tax designated Roth basis that offers you the opportunity to take advantage of tax savings now and in the future.

California State Civil Service Employee Benefits Summary - Specific Benefits Specific Benefits Additional Information

Cash In Lieu of Health and / or Dental Benefits (Cash Option)

Allows you to receive cash in lieu of state-sponsored health and / or dental benefits insurance if you have other qualifying medical and / or dental coverage through a spouse, domestic partner, parent or other source.

Common Carrier Travel and Accident Insurance for Excluded Employees Only

Offers employer-paid accidental death and dismemberment insurance to managers, supervisors and other specified employees who travel on state business.

Commute Program

Voluntary benefits that subsidize commuting expenses for eligible employees who commute to and from work using public transportation, vanpools, or bicycles.

Consolidated Benefits (CoBen)

Provides a benefit allowance, rather than specific contribution amounts for health, dental and vision benefits. You may receive additional taxable income each month, depending on the total cost of the benefit plans you choose.

Consolidated Omnibus Budget Reconciliation Act (COBRA)

Continuation of health, dental, and vision insurance coverage as well as medical reimbursement account for employees and eligible dependents who involuntarily lose coverage.

Death Benefits

Benefits available to legal survivors and / or designees of state employees; see "Planning Ahead" handbook.

Planning Ahead Handbook Dental Benefits

Offers you and your dependents preventive, basic and major dental care coverage through one of several dental plans.

Employee Assistance Program

Employer-paid program offers free professional and confidential short-term counseling and referral services to employees and their eligible dependents, as well as valuable information on a variety of topics including financial, legal, and wellness.

866) EAP-4SOC

California State Civil Service Employee Benefits Summary Benefit Description Additional Information

Group Legal Services Insurance

Voluntary, employee-paid plan that provides comprehensive legal coverage designed to meet most common personal legal needs.

Available to eligible employees and their eligible dependents.

Group Long-Term Disability Insurance For Excluded Employees Only

Voluntary, employee-paid plan that replaces a portion of the employee's income in the event the employee is unable to work for six months or longer due to a covered illness or injury.

Health Benefits

Offers you and your dependents a broad range of health insurance plans with the state paying a portion of the premium. CalPERS administers this coverage.

CalPERS Health and Wellness

Promotes a work environment that encourages healthy lifestyle choices, decreases the risk of illness and disease and enhances employee effectiveness and well-being.

Long-Term Care Program

Offers coverage through CalPERS for a chronic illness, frailty of old age, or a serious accident. Available to all California public employees, retirees, and their eligible family members.

Part-time, Seasonal, and Temporary Retirement Program

Offers a retirement savings program for part-time, seasonal and temporary employees who are not covered by CalPERS or Social Security.

Reimbursement Accounts

Allows you to set pre-taxed money aside in a reimbursement account to pay for certain kinds of medical and dependent care expenses.

You can increase your take home pay and decrease your taxable income.

Third-Party Pre-Tax Parking Reimbursement Account Program

Allows you to deduct a specific pre-tax amount for work-related parking fees from your pay. Available to employees who drive a personal vehicle to work or to a location from which the employee commutes to work and pays for parking.

Vision Benefits

Employer-paid benefit that offers you and your dependents an annual eye examination and an allowance for frames and lenses.

An enhanced vision plan is also available which provides higher allowances for certain materials and other benefits.