Position Title : Call Center Sales and Service Representative
Report to : Sales Manager
Status : Part-time
Location : Orlando FL
As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, and answering customers’ questions while making their experience personable and memorable.
Knowledge, Skills and Abilities :
Enthusiastic personality
Strong sales and customer service skills
Ability to maintain a positive attitude when speaking to customers
Ability to adhere to a schedule, follow policies and procedures of British Swim School
Competent with phone systems and appropriate computer programs
Able to multi-task
Ability to fluently speak more than one language is a plus
Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center Skyprep on-line training.
Roles and Responsibilities
Answer calls, manage online chat and respond to emails
Research required information using available resources
Manage and resolve customer issues and complaints
Provide customers with product and service information
Accurately enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Make follow up and outbound calls as needed to follow up on leads
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Qualifications :
Customer service and sales experience
High School education or equivalent
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
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