Patient Access Manager

A company is looking for a Manager, Patient Access to lead and grow their Patient Care Representatives.

Key Responsibilities

Lead, coach, and develop a high-performing Patient Access team to deliver exceptional patient experiences

Supervise daily operations, ensuring efficient and empathetic handling of patient cases

Establish and evaluate performance metrics to meet and exceed goals while fostering a positive team culture

Required Qualifications

5+ years of experience in patient-facing, digital health, or customer service operations roles

3-5 years of people management experience in healthcare, customer service, or operations environments

Strong experience with telephony systems, CRM platforms, and operational analytics tools

Data-driven mindset with proficiency in using metrics for decision-making

Experience with self-funded employer benefit plans or bundled payment models is a plus