Finance as a Service (FaaS) Service Desk Analyst, Senior Associate

Reference # : JR105745 We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential.

Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients.

You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

Finance as a Service (FaaS) Service Desk Analyst RSM currently has an opening for a skilled and motivated Service Desk Analyst to join our team and deliver exceptional support and innovative solutions to our Finance as a Service (FaaS) accounting outsourcing practice.

The Service Desk Analyst will play a crucial role in ensuring the effective operation of our accounting business applications.

The successful candidate will provide technical support, troubleshooting, and guidance to end-users, ensuring they can effectively utilize Sage Intacct, BILL and other integrated accounting applications.

This role requires a strong understanding of accounting processes, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users.

Job Duties and Responsibilities : *Provide first-line support for Sage Intacct, BILL and other FaaS accounting business applications, resolving user issues in a timely manner.

• Diagnose and troubleshoot technical problems relating to accounting software, working closely with end-users to identify and resolve issues.
• Escalate complex issues to second-line support or software vendors as necessary, ensuring timely resolution. *Assist with the setup, configuration, and maintenance of Sage Intacct and BILL, including user account management and permissions.
• Develop and maintain documentation for support procedures, troubleshooting steps, and user guides. *Conduct training sessions and create training materials to help end-users and service desk team members effectively utilize FaaS accounting applications.
• Monitor application performance and work proactively to identify and resolve potential issues before they impact end-users.
• Stay current with new features and updates for Sage Intacct and BILL, providing recommendations for process improvements and optimizations.
• Monitor trends from reported client cases to isolate potential chronic issues to identify software corruption and / or opportunities to enhance end user training *Participate in ad-hoc projects as required, contributing to the continuous improvement of our support services.
• Maintain client security levels and confidentiality of information.Qualifications : *Bachelor's degree in Information Technology, Accounting, or a related field.
• Proven experience in a technical support role, preferably supporting accounting or financial applications. *Strong understanding of accounting principles and processes.
• Prior Administrative experience with Sage Intacctand BILL. *Customer-focused mindset with a commitment to providing exceptional customer service and professionalism.
• Excellent written and verbal communication skills. *Strong analytical skills. *Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications : *Prior experience with other FaaS applications, including Oracle NetSuite, BlackLine, Tallie, QuickBooks Online, BILL Spend and Expense (formerly Divvy), Alteryx, and DataBlend.

2-4 Years Experience *Sage Intacct Certification. *BILL Certification. *Experience with advanced module configuration in Sage Intacct (i.

e. Projects, Dynamic Allocations, Global Consolidation). *Experience with advanced report writing in Sage Intacct. *Experience with ServiceNow Customer Service Management.

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing.

RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off.

We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.

Learn more about our total rewards at RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer.

We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals.

• We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and / or harassment based on race;
• color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing);
• gender (including gender identity and / or gender expression); sexual orientation; HIV Status; national origin; ancestry;
• familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave);

domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and / or employment / partnership.

RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.

com.RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders).

If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

Compensation Range : $64,700 - $122,100Individualsselected for this role will be eligible for a discretionary bonus based on firm and individual performance.

RSM is an equal opportunity / affirmative action employer. Minorities / Females / Disabled / Veterans.