Customer Service Representative

Customer Service Representative

We are looking for a dedicated and personable Customer Service Representative to join our client’s team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, resolving complaints, and ensuring customer satisfaction.

This role requires strong communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment.

This is a Contract position located near Vernon Hills, IL.

Responsibilities :

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Assist customers with product information, order status, and general inquiries.
• Resolve customer complaints by identifying problems and finding appropriate solutions.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Update customer accounts with order information, payment details, and any changes or adjustments.
• Coordinate with warehouse and shipping departments to ensure timely delivery of products.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Prepare and submit reports on customer service activities and trends.
• Identify and escalate priority issues to the appropriate department or manager.
• Follow up with customers to ensure their issues are fully resolved.
• Provide feedback to management on recurring issues and suggest improvements.
• Stay informed about product details, promotions, and company policies.
• Educate customers on product usage, benefits, and features.
• Assist in training new customer service representatives.
• Engage with customers to build long-term relationships and foster loyalty.
• Conduct follow-up calls or surveys to gauge customer satisfaction and gather feedback.
• Implement strategies to improve customer retention and satisfaction.

Qualifications :

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Minimum of 1-2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in customer service software, CRM systems, and MS Office applications.
• Ability to handle stressful situations and manage multiple tasks simultaneously.
• Empathy and patience when dealing with difficult customers.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
Job Details :
• Contract
• Contract
• Monday-Friday
• Pay is $19-$22 an hour, depending on experience

If you are interested, please apply and submit your resume.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan.

Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law;

any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria .

Pay Details : $ to $ per hour

Search managed by : Kim Moeslein

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.