Docusign is hiring : Enablement Technical Content Manager in San Francisco

Overview Enablement Program Manager for Technical Content at Docusign. You will be responsible for all aspects of foundational and continuous learning programs for Global technical training for our customer-facing GTM teams, including onboarding, role-based learning journeys, creating and securing training content, scheduling with regional delivery teams, deployment of on-demand courseware, and instructor-led sales training. The primary focus is to create technical enablement content that builds confidence and competency in technical customer-facing roles (Presales, Customer Management and some CS Services roles) globally. You will work with enablement partners and other content teams to create new programs and enhance existing ones. You will own the technical enablement content strategy and collaborate with cross-functional and regional teams to build, deliver and support plans. You should be able to juggle multiple projects in a fast-paced environment and advocate for your technical sellers. This position is an individual contributor reporting to the Vice President, GTM Enablement.

Responsibilities Own the strategy for technical content to support GTM teams needing technical acumen; create the agenda and advocate for content aligned to program goals

Plan, lead, and manage onboarding initiatives, including content creation and delivery, collaborating with Global Program Managers, Enablement Performance Partners and GTM Leadership

Create and integrate technical training into onboarding programs with clear expectations, learning requirements and milestones for field readiness

Collaborate with subject matter experts and other departments to deliver content during onboarding

Create session learning briefs, conduct dry runs and provide real-time feedback on onboarding delivery

Act as a liaison between new hires and leaders to ensure milestone achievement for field readiness

Educate team members on the value proposition of Docusign IAM and facilitate knowledge transfer to presales, Customer Management and some CS Services onboarding teams

Collaborate with Presales, Value Consulting, and Customer Success leadership on enablement plans featuring demos and IAM product capabilities

Propose improvements for customer calls and product demonstrations based on market trends

Create a learning strategy and roadmap to reinforce value selling and sales execution

Work with Global Program Managers and regional GTM partners to build technical programs / content, including sales playbooks, skills development, role-playing scenarios and tooling utilization

Support product launches by enabling Presales, Customer Management, and select CS Services teams to understand technical solutioning

Develop skill / gap assessments with GTM Enablement Leadership on at least a yearly basis

Improve delivery of world-class sales enablement programs and advocate for the technical sales perspective within GTM and marketing

Prepare quarterly business reviews for regions detailing enablement program participation and knowledge assessments

What you bring Basic 8+ years of experience in Technical Content

Experience delivering technical training or presenting technical solutions during a sales cycle

Experience creating enablement content for just-in-time learning for customer-facing technical teams, with focus on product knowledge and sales skills

Experience with Salesforce.com, Microsoft Word, PowerPoint and Excel

Experience with Google Suite

Preferred Experience in Presales or technical Customer Management, delivering technical solutions during a sales cycle

At least 5 years in Sales / Revenue / GTM Enablement

Excellent written and verbal communication skills

Passion for learner-centric adult learning, including asynchronous and live delivery

Ability to turn ambiguous goals into execution plans and foster cross-functional collaboration

Able to juggle multiple priorities and work well under pressure in a fast-paced environment

Track record of translating ideas into business impact

Strong narrative and presentation skills for engaging a target buyer

Solid experience with LMS, survey and reporting tools for enablement metrics

Wage Transparency : Pay for this position is based on geographic location and may vary based on knowledge, skills, and experience. California : 126900-197800; Illinois : 120800-166100; Washington : 120800-174525.

Benefits Global benefits include Paid Time Off, Paid Parental Leave, health plans, retirement plans, learning and development, and compassionate care leave.

Additional information This role is Hybrid : in-office and remote work with a minimum in-office requirement. Docusign is an Equal Opportunity Employer. Accommodation requests and support contacts are provided in the original posting codes. States not eligible for employment apply as listed in the job description.

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