Director, Business Development - Telecom

Who We Are

WillowTree is a leading digital consultancy that partners with the world’s most admired brands to orchestrate winning experiences across the customer journey.

Experiences that are personalized, on-brand, and consistent across channels and platforms. Experiences that can both drive customer delight and reduce operating costs.

Our services include digital strategy consulting, product development, brand and experience design, digital marketing, and data and AI services.

WillowTree’s client roster spans industries and growth stages, including T-Mobile, Marriott, Allianz, Dexcom, PepsiCo, Brightline Trains, Synchrony Financial, Domino’s, and Dairy Queen.

In January 2023, WillowTree was acquired by TELUS International (Symbol : TIXT), a leading provider of next-generation digital customer experience (CX) solutions for global and disruptive brands.

The combined firm brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose including mobile apps, websites, voice UI, chatbots, email, customer service agents, and retail associates.

Location and Flexibility

This role is a Work From Near (Hybrid) role that will be based out of one of our offices ( Boston, MA, Charlottesville, VA, Durham, NC, or Columbus, OH ) that has a Business Development team presence.

The Opportunity

The Director, Business Development - Telecom role would expose you to a wide variety of businesses, many partners within those businesses, and ever-changing business and technology challenges.

We employ a solutions-led strategy and are seeking consultative business development executives, rather than transactional or sales-led business development professionals.

This role will join the team as part of our evolving TMT industry verticals at WillowTree, focused on building partnerships and solutions within one of our largest Teleco accounts ( $35M in revenue).

Specific focus areas will include both the expansion of WillowTree’s current footprint and entry into new lines of business within the account.

WillowTree’s Business Development team encompasses a range of skilled professionals who drive innovation and growth on the front lines of client engagement.

As a team, we rally around three distinct areas in the client journey map : Prospecting, Pursuit, and Expansion. A few responsibilities across our team include : identifying new relationships and opportunities, nurturing ongoing relationships with client partners, contracting agreements, writing proposals, pitching our services to prospective clients, and more.

Responsibilities

• Introduce WillowTree's business, proposition, people, and capabilities to new client prospects via calls / meetings
• Consult with potential and existing clients to define digital strategy and digital product experiences and develop creative solutions help frame business / technical needs, project scope
• Collaborate closely with Solutions Architects to propose appropriate team / resourcing plans for client briefs and develop pricing proposals
• Leverage the talents of the UX Strategy and Design Team to ideate on behalf of clients, develop concepts to pitch, and develop pitch materials
• Drive the overall process to combine technical plans and creative concepts into written proposals (RFP, etc) for submission and presentations for pitches
• After a deal is finalized, you’ll work hand-in-hand with Project Management, Engineering, and Design leads to guide the overall product delivery and own the client relationship at the highest level
• Build and maintain relationships with clients to expand partnerships, and extend WillowTree services on a client-by-client basis
• Assist with developing strategies and plans for developing and deepening account
• You must have the ability to travel up to 25% for client visits, pitches, and conferences

Qualifications

• 3+ years of management consulting experience in a digital or technology environment.
• Telecommunications industry knowledge and experience
• Experienced working with, and presenting to, C-level professionals of Fortune 5000 companies
• Proven account-building and stakeholder mapping skills in large Telecom enterprises
• Experienced in helping Telco clients define their digital experience strategy, reimage their experience design, implement digital products (mobile, web, e-commerce, etc), and leverage Data / AI to increase customer revenue and decrease costs
• Skilled problem solver and value driver for clients. Ability to move clients toward valuable recommendations and high-impact solutions
• A deep sense of creativity oftentimes our clients are looking for inspiration and direction genuine enthusiasm / creativity in coming up with solutions for brands / clients

Bonus Points

• An engineering or computer science degree / background
• Master’s Degree in Business Administration

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives.

You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being.

We’re committed to creating an environment of inclusion a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.