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Hotel Front Desk Associate
Hotel Front Desk AssociateCambria Hotel Lake Placid • Lake Placid, NY, US
Hotel Front Desk Associate

Hotel Front Desk Associate

Cambria Hotel Lake Placid • Lake Placid, NY, US
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Position Overview :

  • The all-new Cambria Hotel Lake Placid - Lakeside Resort is a dynamic and customer-focused hotel committed to providing exceptional service and experiences to our clients.
  • As a Front Desk Associate, you will be an essential part of our team, responsible for creating a welcoming and professional atmosphere for all guests and visitors.
  • The Front Desk Associate serves as the first point of contact for guests, providing outstanding customer service and ensuring a positive experience during their stay or visit.
  • This role requires a friendly and approachable demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment.
  • The Front Desk Associate must be attentive to detail, handle guest inquiries and requests, and assist with administrative tasks as needed.

Job Responsibilities :

  • Guest Reception : Greet guests with a warm and welcoming attitude, check them in and out efficiently, and provide necessary information about the property, amenities, and local area.

    • Customer Service :

  • Handle guest inquiries, concerns, and requests promptly and professionally.
  • Strive to exceed guest expectations and ensure a memorable experience during their stay.

    • Telephone and Email Communication :

  • Manage phone calls and respond to emails promptly, providing accurate information and directing inquiries to the appropriate departments.

    • Reservations and Check-ins :

  • Handle room reservations, confirmations, and modifications using the reservation system.
  • Ensure accurate guest information and maintain confidentiality.

    • Cash Handling :

  • Process guest payments, collect room deposits, and handle cash transactions accurately while following company policies and procedures.

    • Problem Resolution :

  • Address and resolve guest complaints or issues in a timely and effective manner.
  • Escalate complex problems to the appropriate department or management when necessary.

    • Lobby Maintenance :

  • Maintain a clean and organized front desk area, including the lobby and guest waiting areas.
  • Ensure promotional materials and informational brochures are well-stocked and up-to-date.

    • Safety and Security :

  • Monitor the lobby area for any suspicious activity and report any concerns to the security team or management.
  • Follow security protocols for guest safety and adhere to emergency procedures when needed.

    • Administrative Support :

  • Assist with administrative tasks, such as filing, record-keeping, and preparing reports as assigned by the Front Office Manager.

    • Team Collaboration :

  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences and address any operational needs.

    • Qualifications & Requirements :

  • High school diploma or equivalent; additional education or certification in hospitality or a related field is a plus.
  • Previous experience in customer service or a front desk role is preferred but not required; we are willing to train the right candidate with a positive attitude and strong communication skills.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Friendly, professional, and customer-oriented attitude.
  • Strong organizational and multitasking abilities to handle various responsibilities efficiently.
  • Proficient in using computers and hotel management software for reservations and guest information.
  • Ability to work flexible hours, including weekends and holidays, as our front desk operates on a 24 / 7 basis.
  • Ability to stand for extended periods.
  • Maintains professional working relationships and promotes open lines of communication with managers, team members, and other departments.
  • Cambria Hotel Lake Placid - Lakeside Resort   is an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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    Front Desk Associate Hotel • Lake Placid, NY, US