Delivery Implementation Specialist (Virtual)

About JLL

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below.

Were interested in getting to know you and what you bring to the table!

About JLL Technologies

The Commercial Real Estate (CRE) industry is at an inflection point. The technological disruptions that have already transformed retail, travel, and transportation have been slower to emerge here, but they are coming at full speed.

JLL, a globally recognized leader in CRE, recognized these forces early, and is making massive investments in technology to transform both itself and the industry as a whole.

JLL Technologies (JLLT) is the tech arm of JLL, with the dual mandate of growing the companys technology revenue while also driving market share and margin gains in our existing business.

Our mission is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.

Responsibilities

As a Delivery Implementation Specialist at JLL Technologies, you will be directly responsible for

Implementation Support :

• End to End Implementation of technology for our Client Accounts
• Data template creation / Training to the Account Team
• Guiding end users to complete the data template
• Validating the data & correcting it in partnership with the Account team
• Data upload & System configuration
• User Management User Creation, Authorization & Role creation / Mapping
• Develop User Guides & Update
• Develop Process Documents & Update
• Conduct Internal testing of the configuration done in the application
• Conduct Demo / Training sessions
• Troubleshooting of functionalities in the applications and responding to client teams
• Co-ordination with Product team to fix bugs / Customization
• Monitor the tool usage and report to account team on need basis.
• Perform internal process flow testing of new applications within applications & report findings to product team
• Manage change control process
• Manage user acceptance testing and release plans
• Manage communications with stakeholders, business transition team, business, and IT management, locally and globally
• Define and document functional and technical requirements and assist in defining business requirements

Product Support :

• Maintain a tracker of the issues / bugs reported
• Discuss with product lead and prioritize the issues to be sorted out
• Report the issues to the development team and track for closures
• Perform testing of the fix for resolving the reported issue & confirm to implementation team on the closure of the issue.
• Detailed testing of new products for the process flow & features & take corrective actions for closing the observation by interacting with Development team.
• Participate in business-led change management processes
• Maintain thorough knowledge of customer segments and customer needs
• Maintain thorough understanding of product features and functionality

Organizational Relationships

• Interfaces with clients (both internal and external) across multiple business units, countries, and regions
• Works with various IT functional areas, including engineering, foundational, revenue, and transition teams as necessary for service delivery.
• Works with business leads for technology planning and management.

Before you apply its also worth knowing what were looking for :

Education and experience

Required Qualifications

• IT Project management w / concentration on software as a service delivery management
• Customer service focus
• Ability to translate complex solutions into simplified visuals per audience needs
• Business analysis and requirements gathering
• Relationship management and communications
• Proven ability to navigate in a large matrix organization
• Excellent attention to detail
• Advanced PC Skills including MS Office
• Self-motivated, able to set priorities and work autonomously
• Knowledge of real estate industry preferred

Minimum Experience

• Minimum of 3 - 5 years of work experience in IT industry or department
• Logical reasoning & analytical thinking
• Experience in Real Estate industry or Facility Management a plus
• Excellent communication skills (fluent in English written and spoken)
• Experience in SQL to write ad hoc queries, investigate data fees or debug stored procedures, create views and stored procedures a plus
• Working knowledge of Alteryx or similar ETL workflow tool and familiarity with APIs (JSON, SML)

Educational Level / Certifications

• Bachelors degree required, MBA preferred, preferably in information systems, computer science, or business administration
• PMI or equivalent certification preferred
• Six Sigma certification or exposure preferred

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We cant wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

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We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

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For more information about how JLL processes your personal data, please view our .

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For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at AccomodationRequest@am.

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