Learning Solutions Designer /Trainer

Position Overview

Under limited supervision, deliver training programs that meet employee learning needs by producing uniform and consistently designed instructor-led, stand-alone, and eLearning training courses and documentation.

Communicate system changes and update documentation accordingly. Serve as a key training resource and consultant for Global Operations by designing, developing, and delivering requested learning solutions.

Responsibilities

Deliver training and education programs that improve job skills and prepare employees to leverage RGA systems using proven platform and one-on-one techniques.

Facilitate participation in learning programs, employing accepted adult learning methodologies.

• Interview Subject Matter Experts (SME) to determine business-specific aspects of systems and work with SME's to design training programs, including learning objectives, handouts, job aids, user manuals, technical communications, and resource materials that are pertinent to content being delivered.
• Collaborate with Business Units to develop and maintain end-user documentation for system changes / enhancements that support accepted processes and procedures while increasing employee productivity and accuracy.
• Design and conduct pre and post-course assessments as appropriate, demonstrating that knowledge or skill transfer improvements meet or exceed stated objectives.
• Consult with Business Units to identify learning based solution needs. Deliver learning solution, assess job improvements following delivery, and modify programs accordingly based on job improvements and post-course evaluations.
• Maintain regular and predictable attendance.
• Perform other duties / projects as assigned.

Requirements

EDUCATION AND EXPERIENCE

Required :

• Bachelor's degree or equivalent experience
• 3-5 years equivalent related experience in platform training

Preferred :

Financial services industry knowledge

SKILLS AND ABILITIES

Required :

• Articulate 360 Suite (Storyline & Rise) or Adobe Captivate
• Basic Microsoft Word skills
• Advanced Microsoft Excel skills
• Basic Microsoft Outlook skills
• Intermediate SQL skills
• Intermediate Query skills
• Must be flexible and adaptive to change
• Basic experience designing learning materials and managing projects
• Basic development skills using e-learning tools
• Advanced oral and written communication skills
• Takes initiative and is accountable
• Ability to translate needs / processes into replicable training materials for delivery
• Investigative skill ability
• Ability to multi-task
• Basic goal setting skills
• Change initiation skills
• Intermediate analytical and problem-solving skills
• Ability to share and impart knowledge
• Value judgment ability
• Ability to balance detail with departmental goals / objectives
• Ability to work independently
• Ability to work well within a team environment and seek involvement from others to solve problems
• Ability to train others using proven platform training skills
• Ability to conduct one-on-one training
• Demonstrated adult learning skills
• Ability to negotiate and persuade others
• Ability to deal with conflict
• Ability to travel domestically and internationally (up to 10%)

Preferred :

• 4+ years' experience developing, deploying and facilitating training in various mediums within a business environment
• Multimedia instructional design and delivery background
• Adobe Creative Suite
• Camtasia
• Microsoft Office 365 SharePoint

Company Overview

Reinsurance Group of America, Incorporated (NYSE : RGA) is one of the largest global providers of life reinsurance, with offices around the world.

RGA delivers expert solutions in individual life reinsurance, individual living benefits reinsurance, group reinsurance, financial solutions, facultative underwriting, and product development.

Our mission is to enhance our clients' prosperity by supporting their financial and risk management capabilities.

Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan.

RGA also maintains a full range of health, retirement, and other employee benefits.