Remote Licensed Customer Service Representative

Job Description

Job Description

Licensed Insurance Customer Service Representative

At Foundever, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty as one of the largest global providers of CX products.

All calls are inbound calls only - no cold calling.

Customer Service Representatives will be supporting one of the largest insurance providers in the U.S. CSRs will assist with entry-level auto and property policies.

Foundever will pay for all training, testing fees, and all state licensing requirements.

We believe in investing in our agents and helping them to achieve a career in insurance. You will have the opportunity to grow within the company and encourage you to do so.

The primary function of the position is to receive, review, and process calls regarding customer's insurance policies. Callers may have questions regarding the policy coverage, billing, or the need to modify the policy.

Additionally, while new hires wait for their license to come in from the state, they will ONLY be taking billing calls.

Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phone or other household members.

If you live within 50 miles of a site, you will be offered an onsite role.

Key Personality Traits :

• High service-aptitude with personal drive to serve / display compassion
• Fondness of organization, order, and process
• Natural ability to manage emotions and show resiliency during a stressful situation

Core Competencies :

• Customer Service Aptitude
• Reliability
• Empathy
• Critical Thinking

Skills, Knowledge, & Abilities :

• Professional customer service aptitude
• Basic conflict resolution skills
• Effective verbal and written communication
• Active listening skills
• Demonstrated ability to multitask
• Ability to navigate system tools to search for answers & information
• Demonstrated ability to utilize computer systems / data systems
• Ability to solve complex situations with limited information
• Questioning and deductive reasoning skills
• Able to work in teams or independently

Benefits :

• Pay : $15- $19 / H
• Expected hours : No less than 40 per week
• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Weekends as needed

Work setting : Remote

Bonus Opportunities

At this time, Foundever can only offer employment to individuals located in the following states :

Do you live in one of the following states? AZ, AR, FL, IN, MO, OK, TX, UT, VA

Requirements :

Must be at least 18 Years of age

Must have HS Diploma or GED equivalent

Preferred 6 months - 1 year of relevant work experience

Must have open availability during hours of operation

Professional customer service aptitude

Basic conflict resolution skills

At Home Requirements :

• Foundever will provide equipment (headset included) shipped to the agent's address after they pass their licensing exam.
• Candidate should guarantee high internet speed and ability to hardwire (Download : 5 Mbps and Upload : 5 Mbps) Internet speeds are under review and requirements could possibly double in the future.
• Self- accountability and ownership
• Self-motivated
• Quiet and distraction-free work environment
• Cannot be the primary caregiver during training or working hours
• Must be comfortable with being on web camera during training and production
• Candidates are required to use their own devices during the first week (pre-licensing). Any type of computer or tablet is allowed with the exception of Kindle Fire Tablets.

Cell phones are NOT allowed.

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Military Friendly :

Foundever™ is a 2023 Military Friendly Employer. We are proud partners of Military One Source, Military Spouse -Employment Partnership and other veterans organizations.

We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce.

Experience built on integrity, leadership, discipline, dedication and respect.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability / handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.

The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors.

This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.