Position Summary / Objective
The COBRA Specialist - Call Center Representative supports and services clients as well as COBRA participants for whom OneSource Virtual contracted to provide COBRA Administration
Essential Functions / Duties / Responsibilities
- Provides professional and timely service to internal and external customers
- Effective communication skills via telephone, email and in-person
- Participates in new business implementation process
- Provides accurate and timely responses to all inquiries
- Processes qualifying events, participant terminations and updates
- Resolves COBRA administration service issues with internal staff and outside Vendors
- Advises COBRA participants of regulatory requirements regarding grace periods, processes, etc.
- Processes premium payments
- Processes all incoming and outgoing COBRA-related correspondence
- Meets or exceeds all performance standards
- Participates in Open Enrollment planning and implementation
- Assumes other duties as assigned by Manager
Competencies
- Analytical skills
- Attention to detail
- Customer service experience
- Ability to multi-task
- Professional communication skills
- Ability to work independently
- Flexible
- Ability to make decisions utilizing sound judgment
- Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace;
maintain punctuality and adherence to set schedule; have solid research and follow-up skills.
Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues
Supervisory Responsibility
This position has no supervisory responsibilities
Qualifications and Experience
- High School Diploma Required
- 1-2 years of related experience and / or training
- Customer Service experience preferred
- Must have knowledge of COBRA; knowledge of federal regulations
- Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc )
Preferred Skills
- Bilingual, Spanish preferred
- Bachelor’s Degree preferred
LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work.
As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team.
OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
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