Patient Services Representative (NEWBURGH)

Opportunities with Crystal Run Healthcare, part of the Optum family of businesses . Advance your career in a dynamic health care setting. Our commitment to coordinated care and technology-driven practices not only elevate patient care but also provides our team with a supportive work environment. With a growing network of locations, we offer a platform for career advancement with an excellence culture. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together.

Multi-Specialty, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Patient Services Representative to join our team. The Patient Services Representative is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

The Patient Services Representative greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The Patient Services Representative r eceives payments from patients, issues receipts and posts payment data.

Schedule : Office is openseven days a week. This role would consist of a 38-hour work week, (4 -10-hour shifts) between the hours of 8 : 00 am to close (approximately 8 : 00 pm). Rotating Holidays and weekends. The schedule will be determined by the supervisor upon hire.

Location : 1200 Route 300, Newburgh, NY 12550

Primary Responsibilities :

Adheres to standards of professionalism set by the Practice

Always maintains professional appearance by adhering to dress code and wearing identification badge

Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff

Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members

Functions as a member of a team committed to quality patient care

Takes initiative to keep informed of new / revised Policy and Procedures, Standards of Care and incorporates these into practice

Attends and participates in mandatory quarterly staff meetings / huddles

Completes Mandatory Education timely and consistently

Attends and participates in training, review classes and projects as assigned

Handles difficult situatio