Technical Specialist

Statut d'emploi : Permanent

Permanent

Type d'heures : À temps plein

À temps plein

Nous avons besoin de vous pour former une équipe de calibre mondial

Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme d’ingénierie sur les ponts ferroviaires.

Aujourd’hui, près de 100 ans plus tard, le Groupe CSA compte plus de 3 500 normes, codes et produits connexes.

Le Groupe CSA, dont le siège social se trouve au Canada, est présent à l’échelle mondiale : il possède plus de 30 laboratoires et bureaux en Europe, en Asie et en Amérique du Nord.

Il propose des services de mise à l’essai, d’inspection et de certification d’une vaste gamme de produits des articles de maison aux technologies de pointe pour veiller à ce qu’ils répondent à des exigences strictes en matière de sécurité, de performance et d’impact sur l’environnement.

Nos employés sont fiers que leur travail ait une incidence positive sur la vie des gens. Nous avons besoin de personnes comme vous pour poursuivre notre mission en ce sens.

Résumé du travail :

The Technical Specialist supports CSA Group’s account acquisition and growth by interfacing with clients, assisting Strategic Account Managers, Technical Account Managers, and other personnel with quoting and project development, coordination, and execution.

Must interact with clients to learn their needs and generate services in order to fulfill and exceed expectations.

Responsibilities :

Quotations. The Technical Specialist assesses client inquiries to determine our team’s ability to complete the scope of the project and the required hours necessary to execute the testing and reporting.

Must have sufficient experience and expertise to accurately predict timelines and labor.

Projects. The Technical Specialist coordinates with the Operational Teams to ensure technical aspects of testing meet strict quality measures.

May assist with questions from both the Operations team and the client, provide guidance, troubleshooting, and resolution of issues.

Product Line Reviews (PLRs). The Technical Specialist leads or collaborates with Account owners on PLRs. Responsibilities range from initial discussions with the client to coordination with submitting vendors, testing aspects during the program, reporting results, and follow up questions.

Development and Enhancement of Services. Must demonstrate an acute awareness of business development possibilities and work with clients and the CSA Group teams to construct and validate offerings.

Capital Equipment. Will investigate capital equipment purchases and may assist with installation and functionality.

Research. Will be required to research product safety standards, performance testing protocols, legislative and statutory requirements, and other information gathering activities as necessary.

Technical Committees, Trade Shows. The TS will represent CSA Group at select trade shows, and may participate in technical committees relevant to the product categories of our consumer product evaluation division.

Travel. Some travel, likely less than 10% of the time, will be necessary due to visits to clients and trade shows.

Qualifications :

College degree in a relevant technological discipline, and / or six or more years of work experience in the TIC (Testing, Inspection, and Certification) or similar industry

Experience in technical writing, standards development or process development are strong assets

Established network within the TIC industry, include retail and manufacturing client contacts

Knowledge of CSA Group, UL and other standards; experience with a variety of test procedures

Sales or Marketing experience preferred

Mentoring skills. Strong problem-solving ability; detail oriented, high level of

communication skills (verbal and written) excellent listening and retention skills

High level of initiative to meet or exceed targeted goals with minimal supervision

Ability to cope with unpredictable schedule, regular work interruptions, multiple

deadlines and targeted goals