Enterprise Business Analyst Lead

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Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States.

Known as The Relationship Company, we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved.

That’s the power of nice . At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking an Enterprise Business Analyst Lead to join our team!

The individual in this role will lead our Enterprise Business Analyst Team across three main areas : data and integrations, print and workflow, and technology.

The individual in this role will set strategic direction to support both current and future initiatives and ensure a positive experience for our customers and the company.

What are the responsibilities and opportunities of this role?

• Proactively coaches, mentors, and advises to help elevate our vision of analysis practices.
• Leads the Enterprise Business Analyst Team in standardizing, applying, and optimizing requirement gathering and analysis practices across the teams.
• Partners with stakeholders to deeply understand customer problems and drive application of analysis techniques to support planning, solutioning, and business process efficiencies.
• Ensures the team delivers on our commitments and maintains a strong focus on achieving our desired outcomes.
• Fosters a high-performing, Agile-based culture of trust, teamwork, empowerment, accountability, responsiveness, and communication.
• Effectively integrates, motivates, and builds relationships with cross-functional team members, peer managers, sponsors, key stakeholders, and executives.
• Applies critical thinking, knowledge, and experience to help solve problems of broad scope and complexity.
• Maintains an up-to-date awareness of current and future initiatives and removes roadblocks and inefficiencies to support the enterprise teams and the organization.
• Hires, mentors, and manages the performance and professional development of the enterprise business analysts to be best-in-class at analysis practices, including planning, elicitation, communication, and collaboration.
• Participates in strategic planning, resource management, and capacity.
• Fosters integrity, trust, honesty, diversity and inclusion, equity, and fairness.
• Maintains an up-to-date awareness of industry trends, tools, and best practices.
• Participates in professional industry groups and advancements to communicate, develop, and incorporate best practices into our IT organization.
• Identifies and analyzes patterns from partial and / or conflicting data.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Performs special projects and other duties as assigned.

What are the must-have qualifications for a candidate?

• At least seven years of relevant experience in business analysis and project management.
• Demonstrated experience leading a high-performing team of analysts.
• Prior experience coaching or training in a formal setting is a plus.
• Demonstrated understanding of requirement gathering and analytical techniques, user journeys, and value stream mapping.
• Understanding of software design and automation (DevOps) patterns.
• Bachelor’s degree in business or other related field of study, or equivalent experience in lieu of degree is acceptable.

What will our ideal candidate have?

• Excellent problem-solving, planning, and execution skills.
• Excellent written and verbal communication skills and the ability to succinctly summarize key findings at all levels within the organization.
• Ability to serve as communication bridge between technical and non-technical audiences.
• Track record of thought leadership and outstanding expertise in analysis, problem resolution, and process improvement.
• Methodical and detail oriented with experience diving deep and asking the right questions.
• Possesses a 'can do' attitude driven by research, problem solving, and doing the best for our customers and company.
• Strong team player with outstanding communication, listening, and collaboration skills.
• Experience with Confluence and Jira (or similar Agile tracking tools) is preferred.
• IIBA or PMP designation is preferred.
• CPCU or similar industry certification is preferred.

Compensation Overview

The targeted hiring range for this role is $112,590 - $137,610, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role.

Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as The Relationship Company and caring for our employees is part of that relationship commitment.

We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis / St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace.

Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including :

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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