Sr. Client Account Manager

About Pinterest :

Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities and plan for what matters most.

Our mission is to help those people find their inspiration and create a life they love.In your role, you'll be challenged to take on work that upholds this mission and pushes Pinterest forward.

You'll grow as a person and leader in your field, all the while helpingPinnersmake their lives better in the positive corner of the internet.

Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring.

As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role.

We encourage you to think through your relevant and transferable skills from prior experiences.

Our new progressive work model is called PinFlex, a term that's uniquely Pinterest to describe our flexible approach to living and working.

Visit our PinFlex landing page to learn more.

As a Senior Client Account Manager, you'll help drive revenue growth for one of our largest retail accounts at Pinterest.

What you'll do :

• Build and nurture relationships with our Partners, proactively reaching out to clients regarding campaign performance, optimizations, incremental opportunities and upsells, and new products.
• Ensure that our partners objectives and requirements are met by liaising between them and our internal teams (Measurement & Insights, Product Marketing, Creative Strategy, Performance Solutions, etc).
• Gain a deep understanding of our partners' business goals and turn data into compelling stories and actionable insights to help them succeed.
• Specifically own the "how" conversation with advertisers to advise on media strategies across targeting, bidding models, creative, measurement, alpha / beta testing opportunities, etc.
• Become an expert at Pinterest campaign best practices, especially lower funnel products, and enabling yourself to be the resource for performance related opportunities.

Ensure that campaign setup is optimal. Interpret and communicate campaign results so that the customer sees impact. Evaluate if a digital media campaign is successful and how to troubleshoot.

Understand how to drive results, optimize campaigns and deliver performance updates to partners. Ensure the performance metrics that were agreed upon are being met, and take action to course correct.

Actively leading and engaging in client meetings to understand their key objectives and challenges. Presenting and explaining complex solutions in a clear and concise manner to help partners achieve their objectives.

Handle resistance, complaints, or objections from partners professionally and patiently. Cross sell and upsell opportunities that contribute to the team's ability to exceed revenue targets.

Understand complex processes and products, distilling them down into a digestible format for our partners', Provide partners with guidance and expertise on product, service best practices and features.

Be highly knowledgeable about all relevant Pinterest ad product features and capable of clearly explaining their benefits to a customer.

Maintain up-to-date education and fluency on evolving product roadmap and iterations. Efficiently interfaces with appropriate cross-functional teams to answer product-related questions or challenges when needed.

Pitch new performance products and campaign best practices at scale.

What we're looking for :

• At least five years of digital advertising sales experience, managing high value relationships, driving strategic learning agendas and owning client communication.
• Track record of compelling data-backed storytelling and recommendations.
• Expert in managing forecasts and achieving goals.
• Strong communication skills in person, on the phone, and through email.
• A team player who's able to work in a fast-paced environment with technical and non-technical teams.
• Expertise in digital advertising and media sales including campaign optimization, analytical problem solving, and product / platform knowledge.
• Technical foundation with relevant experience in Search / Shopping / Display / Social advertising technologies.
• Bachelor's degree in a relevant field, or equivalent experience.

Relocation Statement :

This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement :

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration 1x / week and therefore needs to be in a commutable distance from one of the following office (Chicago or New York) and traveling to New Jersey or San Bruno to see the client at least 1x / month.

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At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position.

The position is also eligible for equity and incentive compensation. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here .

US based applicants only

$74,970 $158,900 USD

Our Commitment to Diversity :

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require an accommodation during the job application process, please notify [email protected] for support.