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Customer Service Logistics Agent
Customer Service Logistics AgentAston Carter • Tempe, AZ, US
Customer Service Logistics Agent

Customer Service Logistics Agent

Aston Carter • Tempe, AZ, US
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Logistics Customer Service Representative

Responsibilities :

  • Support and communicate with approximately 200 drivers daily using audio / video communication.
  • Ensure accurate verification and identification of trucks and processes.
  • Coordinate and provide timely updates to all parties involved in logistics operations.
  • Assist in managing gate operations to allow onsite associates to focus on daily operations.
  • Maintain excellent and clear communication at all times.

Essential Skills :

  • Microsoft Office proficiency.
  • Strong customer service orientation.
  • Excellent phone etiquette.
  • Ability to work in a fast-paced environment with a high sense of urgency.
  • Tech-savvy with logistics and intermodal experience.

    • Additional Skills & Qualifications :

  • 1+ year of high volume call center customer support experience.
  • Strong retail customer service experience from companies such as Starbucks or the restaurant industry.
  • Proficiency in Microsoft Excel and keyboard shortcuts.
  • Ability to multi-task and work on multiple projects simultaneously.
  • Strong problem-solving skills and the ability to follow standard operating procedures.
  • Detail-oriented and quick learner.

    • Work Environment : This Position Is Fully Onsite In Tempe, AZ!

    Training is conducted Monday-Friday from 8 : 00AM-4 : 30PM for the first three weeks, with the first day of training 9 : 00AM-5 : 30PM. Post-training schedules will be Friday-Tuesday from 9 : 00AM-5 : 30PM MST. Mandatory overtime is expected during peak seasons from October-January, which includes a sixth workday and 10-hour workdays.

    Pay and Benefits :

    The pay range for this position is $21.00 / hr.

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)

    • Workplace Type :

    This is a fully onsite position in Tempe, AZ.

    Application Deadline :

    This position is anticipated to close on Oct 31, 2025.

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    Customer Service Agent • Tempe, AZ, US