Laboratory Operations Mgr.

Under the direction of the Administrative Director and Medical Director, oversees the day-to-day operations of the clinical laboratory.

Responsibilities will extend across all laboratory departments including Anatomic Pathology.

MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES :

• Staff Management : Directly manages the customer service department including all staff. Will also oversee POC, compliance, and regulatory.
• Quality :
• Design and implement Departmental Quality Improvement Monitors under the direct supervision of the Laboratory Director and participate in performance improvement activities.
• Prepare monthly reports detailing the results of all Quality Improvement initiatives.
• Monitor compliance of Quality Control documentation, corrective action and appropriate supervisory signatures in compliance with the College of American Pathologists recommendations and requirements.
• Coordinates laboratory's proficiency program and monitors result submission, result review and corrective action for all P.T. failures.
• Assist the department managers in maintaining a personnel competency program that includes technologists and supervisory personnel as per directives of the Clinical Laboratory Director.
• Occurrence / Incident Reporting - Collaborate with section managers to monitor, investigate & respond to all incident occurrence reports that are submitted in RL Datix.
• Operations :
• Responsible for contract maintenance for all departments.
• Modify SOPs and edit documents, with Director approval in order to improve laboratory workflow and processes.
• Interact with IT to ensure proper functioning and troubleshooting of LIS issues.
• May write procedures and / or prepare manuals as required.
• Budget Preparation : In collaboration with the Administrative Director and department managers, prepares yearly labor and operating budgets and closely monitors expenses for any variances.
• Customer Service / Patient Satisfaction : Acts as the gatekeeper of Press Ganey reports / feedback and offer recommendations in areas of opportunity through regular dialogue with site directors and managers.

Performs other related duties as assigned or requested in order to maintain a high level of service

• 5+ years of progressive management experience preferred.
• Bachelor's degree required, Master's degree preferred.
• Excellent analytical, organizational, communication, interpersonal and public speaking skills are required.
• The ability to work with individuals at all organizational levels, including Executive leadership, peers, team members, other departments, patients, and the community is required.
• Experience with Quality / Regulatory Compliance / Performance Improvement programs preferred.
• Proficient in MS Office - Word, PowerPoint, and Excel.

CERTIFICATIONS REQUIRED

ASCP certification.